Mallori Brooks
Smyrna,TN
Summary
Experienced Claims Generalist Associate successful at managing high claims volumes in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering two years of experience and willingness to take on any challenge.
Overview
4
4
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
11.2021 - Current
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing all applicable information in the claims process and first notice of loss.
- Expedited claim resolutions through effective communication with clients.
- Improved customer satisfaction ratings by providing prompt and accurate responses to inquiries regarding claim status.
- Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
- Negotiated settlements & storage rates, achieving mutually agreeable outcomes.
- Additional tasks outside of general scope: Handle all incoming Complex Shop claims & monitor them to completion. Ensure all charges are accurate & negotiate with customers to try & resolve issues quickly & efficiently.
- New Hire Ambassador: Assist newly hired employees & welcomed them into their new roles. Assist with any questions or concerns they may have and provide valuable resources to help them excel in their new roles.
District Manager
ADP
07.2020 - 08.2021
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross-selling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Staffing Supervisor
American Eagle Outfitters, Inc
08.2019 - 07.2020
- Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Bachelor of Science - Entrepreneurship
Western Kentucky University
Bowling Green, KY05.2020
Skills
- Analytical Thinking
- Teamwork Abilities
- Critical Thinking
- Time Management
- Policy Knowledge
- Organizational Skills
- Attention to Detail
- Multitasking Abilities
Timeline
Claims Generalist Associate
Progressive Insurance
11.2021 - Current
District Manager
ADP
07.2020 - 08.2021
Staffing Supervisor
American Eagle Outfitters, Inc
08.2019 - 07.2020
Bachelor of Science - Entrepreneurship
Western Kentucky University
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