Mallori Clark
Rossford,OH
Summary
Dynamic manager with a focus on project ownership and cross-departmental collaboration. Successfully led initiatives that improved data entry processes and compliance adherence, resulting in increased efficiency and consistency across teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager, Adjudication
CVS Health Omnicare
Perrysburg, OH
03.2022 - Current
- 1. Oversee admissions follow up team, LTC West admissions team and adjudication recovery team
2. Manage LTC West and Omnicare Staff are using the proper procedures to process new patients and re-admissions.
3. Implement and monitor compliance to ensure uniform & accurate entry of all info necessary. Monitors feedback to vendor and Omnicare staff, clarifies state, pharmacy, or facility specific requests.
4. Perform weekly best practice call to address or update SOP’s, discuss Audits, Customer Complaint Tracker, and calibrate Audit the Auditor Tracker presented by LTC West. Address Pharmacy, adjudication and account management admission concerns.
5. Responsible for providing staff and LTC West with timely, candid and constructive performance feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
6. Schedule staff and verify timesheets for payroll processing. Monitor Overtime for Omnicare staff and support budgetary needs.
7. Monitor and address staffing needs from LTC West and Omnicare Staff
8. Select quality talent for your positions, Onboard and assimilate new LTC West members and or local associates for ongoing success
9. Monitor Overtime to support budgetary needs
10. Develop process, including automation, to improve efficiency
11. Follow all applicable government regulations including HIPAA.
12. Other duties as assigned; Job duties may vary by location.
Supervisor, Intake
CVS Health Omnicare
Perrysburg, OH
12.2015 - 02.2022
- Ensured pharmacy needs were met by monitoring nightly workflow.
Achieved productivity and accuracy goals through effective management.
Controlled payroll expenses to support financial objectives.
Fostered cross-departmental understanding to improve team synergy.
Initiated projects that developed innovative ideas and processes.
Served as project owner for successful Intake PSI Initiatives.
Partnered with Digital Team to create tools for MyOmniview system.
Assisted in developing Automated Intake process, enhancing efficiency.
Education
Bachelor of Arts - Interdisiplinary Studies
Lourdes College
Sylvania, OH05-2013
Skills
- Data entry and admissions processing
- Compliance oversight
- Team management and project ownership
- Customer relationship management
- Cross-departmental collaboration
- Documentation and reporting
- Performance management
Certification
Building Business Acumen
Timeline
Manager, Adjudication
CVS Health Omnicare
03.2022 - Current
Supervisor, Intake
CVS Health Omnicare
12.2015 - 02.2022
Bachelor of Arts - Interdisiplinary Studies
Lourdes College