Mallori Overcast
Waco,TX
Summary
Friendly guest service professional bringing six years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
Express ER Care
Waco, TX
12.2023 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Verified patient demographic information at time of check-in and check-out.
- Processed payments for services rendered using cash register or point-of-sale system.
- Provided patients with accurate information regarding hospital policies and procedures.
- Scanned documents into the practice's EMR system as needed.
Assistant Manager
McAlister's Deli
Hewitt, TX
08.2023 - 12.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager
Poppa Rollos Pizza
Hewitt, TX
02.2020 - 08.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
Education
Restaurant Hotel Institutional Management
Texas Tech University
Lubbock, TXSkills
- Event Preparation
- Guest Relations
- Safe Alcohol Service
- Upselling Strategies
- First Aid Training
- Room Service
- Transaction Processing
- Payment Collection
- Customer Service Management
- Problem-Solving
Certification
- Food Handlers License
- TABC Certification
- Food Management Certification
- CPR Certified
Timeline
Medical Front Office Receptionist
Express ER Care
12.2023 - Current
Assistant Manager
McAlister's Deli
08.2023 - 12.2023
Assistant Manager
Poppa Rollos Pizza
02.2020 - 08.2023
Restaurant Hotel Institutional Management
Texas Tech University