Summary
Overview
Work History
Education
Skills
Timeline
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MALLORI PALMISANO

MALLORI PALMISANO

Baton Rouge,LA

Summary

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

4
4
years of professional experience

Work History

Lead Sales Associate

Orangetheory Fitness
06.2020 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Made 40 outbound calls to member prospects to invite them in for their first class with intention of closing a sale.
  • Bring forth an energetic attitude and positive work ethic
  • Settle customer disputes professionally and pleasantly
  • Greet members with a smile and encourage feedback about their studio experience
  • Answer phones, relay important messages to upper management, and serve as a general liaison between members and management
  • Serve as an enthusiastic and knowledgeable Sales Associate in this high-end fitness studio
  • Identify and maximize sales opportunities and increase member retention rates.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed and maintained knowledge of current sales and promotions.
  • Kept detailed track of sales and customer information in the company system.
  • Grew sales and boosted profits, applying proactive leadership strategies and enhancing sales training.
  • Built relationships with customers and community to promote long-term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.

Shift Leader

Smoothie King
03.2019 - 06.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Met bi-weekly sales goals.

Education

Bachelor of Arts - Interdisciplinary Studies

Louisiana State University And A&M College
Baton Rouge, LA
08.2023

Skills

  • Communication
  • Customer Service
  • Engaging with Diverse Customers
  • Meeting and Exceeding Sales Goals
  • Employee Relations
  • Employee Training
  • Fast Learner
  • Sales Transaction Processing
  • Team Leadership
  • Sales Pitching
  • Building Customer Loyalty
  • Strong Communication and Interpersonal Skills
  • Client Relationship
  • Sales Contracts

Timeline

Lead Sales Associate

Orangetheory Fitness
06.2020 - Current

Shift Leader

Smoothie King
03.2019 - 06.2020

Bachelor of Arts - Interdisciplinary Studies

Louisiana State University And A&M College
MALLORI PALMISANO