MALLORI PALMISANO
Baton Rouge,LA
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Orangetheory Fitness
06.2020 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Made 40 outbound calls to member prospects to invite them in for their first class with intention of closing a sale.
- Bring forth an energetic attitude and positive work ethic
- Settle customer disputes professionally and pleasantly
- Greet members with a smile and encourage feedback about their studio experience
- Answer phones, relay important messages to upper management, and serve as a general liaison between members and management
- Serve as an enthusiastic and knowledgeable Sales Associate in this high-end fitness studio
- Identify and maximize sales opportunities and increase member retention rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and maintained knowledge of current sales and promotions.
- Kept detailed track of sales and customer information in the company system.
- Grew sales and boosted profits, applying proactive leadership strategies and enhancing sales training.
- Built relationships with customers and community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Shift Leader
Smoothie King
03.2019 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Met bi-weekly sales goals.
Education
Bachelor of Arts - Interdisciplinary Studies
Louisiana State University And A&M College
Baton Rouge, LA08.2023
Skills
- Communication
- Customer Service
- Engaging with Diverse Customers
- Meeting and Exceeding Sales Goals
- Employee Relations
- Employee Training
- Fast Learner
- Sales Transaction Processing
- Team Leadership
- Sales Pitching
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Client Relationship
- Sales Contracts
Timeline
Lead Sales Associate
Orangetheory Fitness
06.2020 - Current
Shift Leader
Smoothie King
03.2019 - 06.2020
Bachelor of Arts - Interdisciplinary Studies
Louisiana State University And A&M College
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