Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Orangetheory Fitness
06.2020 - Current
Trained, coached, and mentored new sales associates for maximum performance.
Made 40 outbound calls to member prospects to invite them in for their first class with intention of closing a sale.
Bring forth an energetic attitude and positive work ethic
Settle customer disputes professionally and pleasantly
Greet members with a smile and encourage feedback about their studio experience
Answer phones, relay important messages to upper management, and serve as a general liaison between members and management
Serve as an enthusiastic and knowledgeable Sales Associate in this high-end fitness studio
Identify and maximize sales opportunities and increase member retention rates.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Developed and maintained knowledge of current sales and promotions.
Kept detailed track of sales and customer information in the company system.
Grew sales and boosted profits, applying proactive leadership strategies and enhancing sales training.
Built relationships with customers and community to promote long-term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Informed customers of promotions to increase sales productivity and volume.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Achieved or exceeded company-defined sales quotas.
Attended monthly sales meetings and quarterly sales trainings.
Shift Leader
Smoothie King
03.2019 - 06.2020
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Met bi-weekly sales goals.
Education
Bachelor of Arts - Interdisciplinary Studies
Louisiana State University And A&M College
Baton Rouge, LA
08.2023
Skills
Communication
Customer Service
Engaging with Diverse Customers
Meeting and Exceeding Sales Goals
Employee Relations
Employee Training
Fast Learner
Sales Transaction Processing
Team Leadership
Sales Pitching
Building Customer Loyalty
Strong Communication and Interpersonal Skills
Client Relationship
Sales Contracts
Timeline
Lead Sales Associate
Orangetheory Fitness
06.2020 - Current
Shift Leader
Smoothie King
03.2019 - 06.2020
Bachelor of Arts - Interdisciplinary Studies
Louisiana State University And A&M College
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