Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mallori Rappold

Elma,NY

Summary

Dynamic Pharmacy Manager with extensive experience at Rite Aid, excelling in medication management and team leadership. Proven track record in enhancing patient outcomes through effective medication therapy management and regulatory compliance. I am a resourceful professional in healthcare management, known for high productivity and efficiency in task completion. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Rite Aid
Hamburg, NY
09.2019 - Current
  • Managed a pharmacy that completes 2,300 to 2,500 scripts a week.
  • Oversaw work activities, performance and service quality of pharmacy staff. Run pharmacy with 10 staff members.
  • Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
  • Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Assisted in resolving conflicts between staff members in a professional manner.
  • Communicated with patients with compassion and care.
  • Explained policies, procedures and services to patients.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
  • Administered vaccines to immunize patients against communicable diseases. During COVID, administered up to 60+ vaccinations a day.
  • Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
  • Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Responsible for interviewing, hiring and training new employees.

Pharmacist - Floater

Rite Aid
Southtowns, New York
08.2017 - 09.2019
  • Ensured strict adherence to pharmacy laws, regulations, and standards, including controlled substances management.
  • Conducted comprehensive medication reviews to identify, resolve, and prevent medication-related problems.
  • Utilized pharmaceutical software to manage inventory, process prescriptions, and monitor drug interactions.
  • Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements.
  • Maintained records of patient profiles, including drug allergies, medications and medical histories.
  • Implemented cost-saving measures and medication therapy management programs to improve patient outcomes.
  • Provided medication counseling to patients on the proper use and potential side effects of their medications.
  • Provided excellent customer service by assisting customers with any questions, comments or concerns.

Pharmacy Intern

Ritz-Carlton
Orchard Park, NY
08.2013 - 07.2017
  • Entered patient's information into computer system and updated existing data.
  • Processed payments from customers for prescriptions and other items purchased at the store.
  • Ensured compliance with applicable laws and regulations governing pharmacies.
  • Followed company guidelines for scanning and keying in items.
  • Counseled patients on drug therapies to ensure proper intakes.
  • Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
  • Assisted in the preparation and delivery of prescriptions, including counting, pouring, labeling, and affixing safety seals.

Pharmacy Technician

Rite Aid
Orchard Park, NY
08.2008 - 07.2013
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Operated cash registers to accept payments from customers.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Education

Doctorate - Pharmacy

D'Youville University
Buffalo
05-2017

Associate of Science - Science/ Mathematics

Erie Community College
Orchard Park, NY
05-2012

Skills

  • Medication management
  • Inventory control
  • Vaccination administration
  • Patient counseling
  • Pharmacy operations
  • Team leadership
  • Medication therapy management
  • Cost-saving measures
  • Staff training
  • Multitasking
  • Professionalism
  • Problem solving

Certification

  • BLS (CPR and AED) - April 2025 - April 2027
  • NYS Pharmacist License - #063379 (Mallori Ochterski - maiden name)
  • NYS Immunization certified
  • Medication Therapy Management

Timeline

Pharmacy Manager

Rite Aid
09.2019 - Current

Pharmacist - Floater

Rite Aid
08.2017 - 09.2019

Pharmacy Intern

Ritz-Carlton
08.2013 - 07.2017

Pharmacy Technician

Rite Aid
08.2008 - 07.2013

Doctorate - Pharmacy

D'Youville University

Associate of Science - Science/ Mathematics

Erie Community College

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