Summary
Overview
Work History
Education
Skills
Timeline
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Mallori Talkington

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Server

Hooters
09.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Counter Customer Service

Cafe Du Jour @ The Whistle Stop
01.2023 - 11.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed customer relations through communication and helpful interactions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Hostess

Hooters
06.2021 - 09.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Education

EMT Certification -

South Louisiana Community College
Lafayette, LA
11.2023

Skills

  • Food Inspection
  • Table Setting
  • Order Management
  • Food Running
  • Table Bussing
  • Guest Engagement
  • Supply Restocking
  • Front-Of-House Display Creation
  • Menu Memorization
  • Service Prioritization

Timeline

Counter Customer Service

Cafe Du Jour @ The Whistle Stop
01.2023 - 11.2023

Server

Hooters
09.2022 - Current

Hostess

Hooters
06.2021 - 09.2022

EMT Certification -

South Louisiana Community College

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Mallori Talkington