Mallorie Fields
Corydon,IN
Summary
Results-driven Manager with over 20 years of experience in Customer Service and Management. Proven expertise in Logistics and Transportation Management, enhancing operational efficiency and ensuring timely deliveries. Strong background in team performance optimization, route planning, and achieving business objectives in fast-paced environments. Recognized for building collaborative relationships and adapting to dynamic demands.
Overview
22
22
years of professional experience
Work History
Dispatcher & CSR
Greenwell Plumbing Heating & Air
10.2023 - 12.2025
- Optimized technician schedules, enhancing route efficiency and minimizing travel times.
- Resolved customer inquiries promptly, ensuring high satisfaction and loyalty.
- Tracked job progress via dispatch software, keeping clients informed of updates.
- Maintained calm during high-stress situations, providing timely assistance to clients.
- Coordinated deliveries with drivers, ensuring goods arrived on schedule.
- Collaborated with dispatchers to ensure smooth workflow during shift changes.
- Demonstrated empathy in customer service, particularly during emergency calls.
Manager
Aebersold Florist
10.2004 - 05.2023
- Optimized staff performance by monitoring and addressing operational concerns effectively.
- Ensured quality service by enforcing standards and resolving customer issues promptly.
- Expanded role coverage by training staff on additional job positions efficiently.
- Maintained operational standards through thorough completion of daily shift functions.
- Maximized team performance by assigning tasks suited to associates' skills.
- Recruited qualified candidates, enhancing team capabilities and filling open positions.
- Boosted team performance using strategic coaching and motivational training approaches.
- Facilitated performance improvements through constructive feedback and timely appraisals.
- Handled daily customer interactions, including orders, complaints, and front counter duties.
- Managed supply orders effectively, ensuring daily operational needs met consistently.
- Enhanced social media presence with strategic posts and content, growing follower base.
Designer
Becca’s
04.2004 - 10.2004
- Achieved successful product designs by meticulously adhering to established specifications.
- Developed innovative design concepts that met customer needs and market trends.
- Ensured exceptional customer service through efficient transaction processing and attentive engagement.
- Facilitated seamless checkout experiences by accurately processing customer purchases and payments.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline design processes and improve workflow efficiency.
- Maintained up-to-date knowledge of industry trends to inform design choices and strategies.
Education
Some College (No Degree) - Psychology
Ivy Tech Community College
Sellersburg, INHigh School Diploma -
New Albany Senior High School
New Albany, IN05.2006
Skills
- Strategic Planning
- Project Management
- Business Development
- Operations Management
- Team Leadership
- Verbal and Written Communication
- Sales Techniques
- Schedule Preparation
- Staff Management
- Organizational
- Performance Evaluations
- Employee Training and Development
- Marketing
- Customer service
- Decision-making
- Data entry
- Active listening
- Dispatch software
- Attention to detail
- Prioritizing calls
- Problem-solving
- Multitasking
Languages
sign language
Professional Working
Timeline
Dispatcher & CSR
Greenwell Plumbing Heating & Air
10.2023 - 12.2025
Manager
Aebersold Florist
10.2004 - 05.2023
Designer
Becca’s
04.2004 - 10.2004
High School Diploma -
New Albany Senior High School
Some College (No Degree) - Psychology
Ivy Tech Community College