Mallorie Jones
Altoona,PA
Summary
Driven professional with a proven track record at Giant Eagle, excelling in customer service and prioritizing orders to enhance shopping efficiency. Demonstrated ability to handle cash accurately and maintain physical stamina, achieving high customer satisfaction ratings. Skilled in decision-making and attention to detail, consistently meeting quality goals. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
1
1
year of professional experience
Work History
Personal Shopper
Giant Eagle
11.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Sales Associate
Big Lots
09.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Florence-Darlington Technical College
Florence, SCMarion High School
Marion, SC05.2023
Skills
- Customer Service
- Flexible Schedule
- Prioritizing Orders
- Physical Stamina
- Cash Handling
- Attention to Detail
- Decision-Making
Timeline
Personal Shopper
Giant Eagle
11.2023 - Current
Sales Associate
Big Lots
09.2023 - 12.2023
Florence-Darlington Technical College
Marion High School