Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Working, Skiing, Taking care of my animals, Skating, Hanging with friends/family.
Timeline
Generic

Mallorie Van Tassel

Union City,PA

Summary

Proven Digital Personal Shopper at Walmart, adept in leveraging customer service and market trend analysis skills to exceed sales goals by 20%. Cultivated lasting customer relationships and expanded client base through exceptional product knowledge and trend forecasting. Demonstrates a strong ability to manage heavy lifting and online order processing, ensuring high customer satisfaction and repeat business. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
06.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Loaded and unloaded orders at customer's homes or locations.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Exceeded sales goals consistently by utilizing effective upselling techniques tailored to each client''s interests and budget constraints.
  • Scheduled appointments efficiently, maximizing time management skills to accommodate multiple clients per day without compromising service quality.
  • Prepared detailed reports on client preferences, purchases, and feedback to track progress and make data-driven improvements to the personal shopping experience.
  • Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
  • Created attractive displays to attract more customers and increase sales.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Advised clients on clothing alterations for perfect fit, working closely with tailors to achieve desired results.
  • Managed budgets effectively while sourcing products from various retailers to ensure optimal quality at competitive prices.
  • Expanded clientele base through targeted marketing efforts, including social media promotion and word-of-mouth referrals from satisfied customers.
  • Negotiated with retailers to secure exclusive discounts for my clients, ensuring they received the best value for their purchases.
  • Attended industry events such as trade shows and fashion weeks, staying informed about upcoming trends and establishing connections with vendors for potential collaborations.
  • Organized client wardrobes, assisting in identifying wardrobe gaps and making targeted recommendations for new additions.
  • Developed a comprehensive client database, enabling efficient tracking of past purchases and easy identification of future recommendations.
  • Educated clients on proper garment care techniques to prolong the life of their investments and maintain overall appearance.
  • Collaborated with stylists and designers to curate custom looks for special events, elevating clients'' personal style and confidence.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Kept detailed records of daily activities through online customer database.
  • Achieved or exceeded company-defined sales quotas.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Consulted with businesses to supply accurate product and service information.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Recorded accurate and efficient records in customer database.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed, maintained and utilized diverse client base.
  • Negotiated prices, terms of sales and service agreements.
  • Generated advertising brochure for vendor use.
  • Built diverse and consistent sales portfolio.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to event marketing, sales and brand promotion.

Education

High School Diploma -

Allegheny College
Meadville, PA
05.2027

High School Diploma -

Union City High School
Union City, PA
06.2023

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Relationship Building
  • Customer Relations
  • Flexible Schedule
  • Online Order Processing
  • Prioritizing Orders
  • Upbeat and Outgoing Attitude
  • Heavy Lifting
  • Online ordering familiarity
  • Verifying Order Accuracy
  • Documentation And Reporting
  • Payment Processing
  • Product Knowledge
  • Merchandise Selection
  • Sales expertise
  • Accurate money handling
  • Product expertise
  • Sales proficiency
  • Physical Stamina
  • Brand Understanding
  • Advertising and marketing
  • Lift up to [Number] pounds
  • Delivery Management
  • Purchase Recommendations
  • Fashion trends
  • Trend understanding
  • Market Trends Analysis
  • Fashion Knowledge
  • Styling expertise
  • Trend forecasting
  • Opening and closing procedures
  • Processing payments
  • Cash Handling
  • Food safety and sanitation
  • Account Servicing
  • Stock management
  • Point of sale operation
  • Contract Negotiation

Accomplishments

    In October of 2022, the same year I was hired as a digital personal shopper at Walmart in Titusville, PA, I recieved a trophy for champion associate of the month. I have received numerous compliments from management such as team leads, coaches, and even as far as my store manager at the time. I have been known for my work ethic and my abilities to multitask all while helping other departments, such as meat and produce and deli and bakery. In any event, I cannot wait to see what the future of Walmart has in store for me.

Certification

OSHA 10-Hour GEneral Industry Safety and Health

Working, Skiing, Taking care of my animals, Skating, Hanging with friends/family.

Outside of my work family, I enjoy skiing, taking care of my farm animals, skating, and hanging out with friends and family. I love to open myself up to opportunities, as well as to explore my range of hobbies. I love season changes as it allows me to open new doors to try new things such as skiing, swimming, and other additional activities such as biking, fishing, camping, kayaking and much more. These hobbies keep me busy and my mind occupied which is definitely a benefit and value as to my personality as a human being and co-worker. With that being said, I love what I do in and outside of my work and simply cannot wait to broaden my horizons in the work field of Walmart. 

Timeline

Digital Personal Shopper

Walmart
06.2022 - Current

High School Diploma -

Allegheny College

High School Diploma -

Union City High School
Mallorie Van Tassel