MALLORIE WYRICK
MAGNOLIA,US
Summary
Successful at building and maintaining long-term, personalized client relationships, as well as working cross-functionally to provide efficient client services and management. In fast-paced environments, this tireless team player is known for remaining poised and calm. Natural leader dedicated to providing exceptional service. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Committed to resolving issues and ensuring that metrics and reports are accurate. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the Hospitality business. Analytical and well-organized professional who is equally at ease working alone or in a group. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Local Office Administrative Assistant
State of Arkansas
Magnolia, AR
10.2023 - Current
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Performs tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents
- Provides routine data entry, keying in information into designated fields using various databases
- Assists in ensuring the proper flow of paperwork exists within an assigned department
- Answers written or oral inquiries of a routine nature
- May schedule appointments and conference rooms, verify data, provide follow up, and communicate appointment schedule to appropriate parties
Guest Services
Holiday Inn Express & Suites Magnolia-Lake Columbia, an IHG Hotel
Magnolia, AR
02.2023 - Current
- Processed invoices and mailed documentation to clients each in timely manner
- Was in charge of checking guests in and out of the hotel
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues
- The store, including the checkout desk and displays, was cleaned and organized by me
- Responded to customer calls in a timely and professional manner
- Handled all customer complaints professionally, putting customer satisfaction first.
Customer Representative
Sykes Enterprises
Fort Smith, AR
01.2022 - 03.2022
- Listened to the questions and concerns of customers in order to provide answers or responses
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Use standard office equipment and computer programs
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Put a focus on customer service by creating a courteous and welcoming environment for visitors
- Worked in high-volume, dynamic environments, providing skilled assistance to more than 20 customers every day.
Sales Associate
Walmart
Magnolia, AR
01.2021 - 01.2022
- Provided product and service information to customers
- Helped customers by locating items they needed and checking inventory for items in other locations
- Organized displays and stocked shelves to draw customers' attention to specific items
- Assisted an average of customers per day by responding to inquiries and locating products
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
Education
High School -
Magnolia High School
01.2018
Medical Billing and Coding -
South Arkansas College
Skills
- MS Office
- Guest relations
- Active listening skills
- Team Leadership
- Quick learner
- Team training
- Time management
- Critical Thinking
- Skilled in Excel
- Strong verbal communication
- Organization
- Telephone reception
- Scheduling appointments
- Document Scanning
Timeline
Local Office Administrative Assistant
State of Arkansas
10.2023 - Current
Guest Services
Holiday Inn Express & Suites Magnolia-Lake Columbia, an IHG Hotel
02.2023 - Current
Customer Representative
Sykes Enterprises
01.2022 - 03.2022
Sales Associate
Walmart
01.2021 - 01.2022
High School -
Magnolia High School
Medical Billing and Coding -
South Arkansas College