Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallorie Wyrick

Magnolia,AR

Summary

Personable and organized, with strong ability to manage multiple tasks efficiently and effectively. Possesses foundational knowledge in office software and administrative procedures, coupled with proficient skills in scheduling and document management. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dedicated to enhancing operational workflows and fostering productive office environment.

Overview

4
4
years of professional experience

Work History

Administrative Specialist II

Southern Arkansas University Tech
07.2025 - Current
  • Coordinated administrative tasks to enhance office efficiency and workflow processes.
  • Developed and maintained filing systems, ensuring accurate documentation and retrieval of information.
  • Managed scheduling and calendar events, optimizing time management for team members.
  • Assisted in budget tracking and expense reporting, contributing to financial accuracy and accountability.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed research to collect and record industry data.
  • Input data accurately into databases and spreadsheets to maintain data integrity.
  • Verify and correct discrepancies in data entries to enhance overall accuracy.
  • Utilize software tools such as Excel and Access to optimize data processing workflows.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

Guest Services

Holiday Inn Express & Suites Magnolia-Lake Columbia, an IHG Hotel
02.2023 - Current
  • Processed invoices and mailed documentation to clients each in timely manner.
  • Was in charge of checking guests in and out of the hotel.
  • Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues.
  • The store, including the checkout desk and displays, was cleaned and organized by me.
  • Responded to customer calls in a timely and professional manner.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Provided backup support for Guest Services Manager during peak periods or when needed due to absence or high workload situations.

Local Office Administrative Assistant

State of Arkansas
10.2023 - 04.2025
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Organized and maintained filing systems, both paper and electronic.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Performs tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents.
  • Provides routine data entry, keying in information into designated fields using various databases.
  • Assists in ensuring the proper flow of paperwork exists within an assigned department.
  • Answers written or oral inquiries of a routine nature.
  • May schedule appointments and conference rooms, verify data, provide follow up, and communicate appointment schedule to appropriate parties.

Customer Representative

Sykes Enterprises
01.2022 - 03.2022
  • Listened to the questions and concerns of customers in order to provide answers or responses.
  • Provided excellent customer service by quickly resolving issues and responding to inquiries.
  • Use standard office equipment and computer programs.
  • Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
  • Put a focus on customer service by creating a courteous and welcoming environment for visitors.
  • Worked in high-volume, dynamic environments, providing skilled assistance to more than 20 customers every day.
  • Managed customer inquiries using CRM systems, ensuring timely and accurate responses.

Education

High School -

Magnolia High School
Magnolia, AR
05-2018

Some College (No Degree) - Medical Billing and Coding

South Arkansas College
El Dorado, AR

Skills

  • MS Office
  • Active Listening
  • Time Management
  • Excel
  • Organization
  • Document Management
  • Guest Relations
  • Critical Thinking
  • Communication
  • Administrative Support
  • Scheduling appointments
  • Documentation and recordkeeping
  • Data entry
  • Supply inventory control

Timeline

Administrative Specialist II

Southern Arkansas University Tech
07.2025 - Current

Local Office Administrative Assistant

State of Arkansas
10.2023 - 04.2025

Guest Services

Holiday Inn Express & Suites Magnolia-Lake Columbia, an IHG Hotel
02.2023 - Current

Customer Representative

Sykes Enterprises
01.2022 - 03.2022

High School -

Magnolia High School

Some College (No Degree) - Medical Billing and Coding

South Arkansas College

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