Mallory Adams
Burkburnett
Summary
Dynamic professional with extensive experience in customer relations and operations management at Raising Cane's Chicken Fingers. Proven ability to enhance customer satisfaction through effective communication and organization skills. Adept at appointment scheduling and time management, consistently delivering results in fast-paced environments while maintaining a positive attitude.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Receptionist
North Texas Community Healthcare Center
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and payments accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Delivery Driver
Dominos Pizza Inc.
08.2022 - 10.2024
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Operations Manager
Raising Cane's Chicken Fingers
07.2018 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Shift Manager
Raising Cane's Chicken Fingers
08.2016 - 07.2018
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
S.H. Rider High School
Wichita Falls, TXSkills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
North Texas Community Healthcare Center
06.2024 - Current
Delivery Driver
Dominos Pizza Inc.
08.2022 - 10.2024
Operations Manager
Raising Cane's Chicken Fingers
07.2018 - 04.2022
Shift Manager
Raising Cane's Chicken Fingers
08.2016 - 07.2018
High School Diploma -
S.H. Rider High School
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