Mallory Ales

As a Retail Sales Assistant, I played a key role in delivering exceptional customer service while supporting the overall operations of the store. My responsibilities included assisting customers with product selections, maintaining store organization, and ensuring a smooth and efficient shopping experience. I checked people out I collaborated closely with the sales team to meet sales targets, manage inventory, and uphold company standards of presentation and customer engagement.

• Helped customers complete purchases, locate items, and join reward programs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Greeted customers and provided outstanding customer service.
• Monitored customers for signs of security concerns and escalated issues to management.
• Managed efficient cash register operations.
• Developed strong rapport with customers and created positive impression of business.

• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients, and updated client records.
• Maintained confidentiality of information regarding clients and company.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone, or postal mail.
• Resolved customer problems and complaints.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Organized, maintained and updated information in computer databases.

• Performed general housekeeping and cleaning tasks.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Performed quality checks on products and materials to identify any defects.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Greeted customers at counter to fulfill requests and answer questions.
• Developed and maintained positive relationships with customers to enhance service.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.