Mallory Andrews
Marshall
Summary
Service-oriented Hospitality Worker known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and time management. Excel in communication, adaptability, and teamwork to enhance guest experiences and support operational goals.
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Seasoned bartender with several years of service at high-volume bar. Skillful in providing full food and cocktail service for large groups and sporting events. Dedicated to supporting operations during high-demand events and parties.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
21
21
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Grocery Delivery Driver
Instacart
Battle Creek
06.2025 - Current
- Delivered groceries to customers efficiently and safely across assigned routes.
- Communicated with customers to confirm delivery details and address inquiries.
- Loaded and unloaded grocery items, ensuring accurate order fulfillment.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
Food Delivery Driver
DoorDash
Battle Creek
06.2025 - Current
- Delivered food orders promptly to customers across designated routes.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Managed navigation using GPS apps for efficient route planning and time management.
- Maintained accurate records of deliveries and payments received during shifts.
Lead Bartender
Dark Horse Brewing Co.
Marshall
04.2024 - 06.2025
- Managed bar operations efficiently, delivering high-quality service and maintaining a welcoming atmosphere.
- Maintained cleanliness and organization of the bar area during service hours.
- Provided excellent customer service by engaging patrons and addressing inquiries.
- Developed seasonal drink menus reflecting current trends and local flavors.
- Enforced responsible alcohol serving practices to promote guest safety.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Stocked bar with beer, wine, liquor and related supplies.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Verified the age of customers purchasing alcoholic beverages.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
Bartender
New Holland Brewing Co.
Battle Creek
11.2023 - 06.2024
- Mixed and served a variety of craft cocktails and local beers.
- Engaged with customers, providing friendly and knowledgeable service.
- Assisted in training new bartenders on drink preparation and customer service.
- Processed cash and credit transactions using point-of-sale systems accurately.
- Stocked and replenished bar supplies to maintain operational efficiency.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Attended regular training sessions to stay updated on new products or trends.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Greeted frequent visitors by name and explained new promotions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Lead Bartender
Thee Back Door
Fayetteville
04.2022 - 10.2023
- Managed high-volume bar operations efficiently during peak hours.
- Implemented safety measures to guarantee a safe and clean bar environment for customers and employees.
- Conducted regular inventory checks to ensure availability of essential supplies and reduce shortages.
- Trained and supervised new bartenders on service standards and techniques.
- Provided excellent customer service by engaging patrons and addressing inquiries.
Warehouse Assistant
Appalachian Standard
Asheville
02.2021 - 05.2021
- Organized inventory in designated storage areas for easy access.
- Prepared orders by assembling items according to packing lists.
- Maintained cleanliness and safety standards throughout the warehouse.
- Collaborated with team members to streamline workflow processes.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Inspected and moved products to designated areas in warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Assembled cartons, crates, and containers to prepare for shipping.
- Received and processed incoming orders, ensuring accuracy of information.
Bartender and Server
Juicy Lucy’s Burger Bar and Grill
Asheville
06.2020 - 02.2021
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in managing inventory levels of spirits, mixers, and garnishes.
Lead Bartender
Mac’s Hospitality LLC
Fayetteville
06.2013 - 06.2020
- Crafted unique cocktails using fresh ingredients and local brews.
- Trained and supervised new bartenders on service standards and techniques.
- Managed inventory levels and ordered supplies to ensure product availability.
- Enforced responsible alcohol serving practices to promote guest safety.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Directed the opening of new bar locations, optimizing workflow and enhancing guest experiences.
Bartender
Nobody’s Bar and Grill
Murfreesboro
03.2012 - 05.2013
- Mixed and served a variety of craft cocktails and local beers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers, providing friendly and knowledgeable service.
- Assisted in training new bartenders on drink preparation and customer service.
- Processed cash and credit transactions using point-of-sale systems accurately.
Retail Sales Associate
The Hollywoodland Experience
Hollywood
03.2010 - 10.2010
- Assisted customers in selecting merchandise and provided product information.
- Maintained store displays to ensure an inviting shopping environment.
- Processed sales transactions accurately and efficiently at the register.
- Stocked shelves with new inventory and organized products by category.
- Helped customers by answering questions and locating merchandise.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Server
Everything But Anchovies
Hanover
08.2009 - 02.2010
- Provided attentive service to guests during busy dining hours.
- Assisted with menu selections and answered customer inquiries promptly.
- Processed customer orders efficiently through point-of-sale system.
Server
Gusano's
Lebanon
01.2008 - 07.2009
- Provided attentive service to guests during busy dining hours.
- Assisted with menu selections and answered customer inquiries promptly.
- Processed customer orders efficiently through point-of-sale system.
Food Service Worker
The Bagel Basement
Hanover
05.2007 - 07.2008
- Prepared and assembled food items according to standard recipes and customer requests.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
- Operated kitchen equipment safely, ensuring compliance with health regulations.
Restaurant Hostess
Firestones
Quechee
01.2006 - 05.2007
- Greeted guests warmly and managed reservations efficiently.
- Coordinated seating arrangements to optimize restaurant flow.
- Assisted in training new hostesses on procedures and customer service.
Food Service Worker
Pizza Chef
Quechee
06.2004 - 03.2006
- Prepared and assembled food items according to standard recipes and customer requests.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
- Operated kitchen equipment safely, ensuring compliance with health regulations.
Education
Hartford High School
White River Junction, VTSkills
- Bar management
- Mixology techniques
- Inventory control
- POS system operation
- Alcohol regulation compliance
- Sales promotion
- Sanitation standards
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Staff training
- Customer service
- Promotions execution
- Staff management
- Menu development
- Event coordination
- Menu memorization
- Health codes compliance
- Identification verification
- ABC standards
- Attention to detail
Certification
- TIPS certified 06/2025
References
References available upon request.
Timeline
Grocery Delivery Driver
Instacart
06.2025 - Current
Food Delivery Driver
DoorDash
06.2025 - Current
Lead Bartender
Dark Horse Brewing Co.
04.2024 - 06.2025
Bartender
New Holland Brewing Co.
11.2023 - 06.2024
Lead Bartender
Thee Back Door
04.2022 - 10.2023
Warehouse Assistant
Appalachian Standard
02.2021 - 05.2021
Bartender and Server
Juicy Lucy’s Burger Bar and Grill
06.2020 - 02.2021
Lead Bartender
Mac’s Hospitality LLC
06.2013 - 06.2020
Bartender
Nobody’s Bar and Grill
03.2012 - 05.2013
Retail Sales Associate
The Hollywoodland Experience
03.2010 - 10.2010
Server
Everything But Anchovies
08.2009 - 02.2010
Server
Gusano's
01.2008 - 07.2009
Food Service Worker
The Bagel Basement
05.2007 - 07.2008
Restaurant Hostess
Firestones
01.2006 - 05.2007
Food Service Worker
Pizza Chef
06.2004 - 03.2006
Hartford High School
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