MALLORY ANGEL
Muscle Shoals,AL
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Officer Assistant
New American Funding
11.2024 - Current
- Coordinated loan documentation preparation and submission to ensure compliance with industry regulations.
- Assisted clients in understanding mortgage products, enhancing overall customer satisfaction.
- Streamlined application processes by implementing efficient filing systems, reducing turnaround times.
- Managed communication between borrowers and lenders to facilitate timely loan approvals.
- Trained new team members on company protocols and software systems to enhance operational efficiency.
- Reviewed financial statements and credit reports for accuracy, ensuring informed lending decisions.
- Developed comprehensive reports on loan pipeline status for management review and strategic planning.
- Led initiatives to improve customer service practices, resulting in enhanced client engagement and retention.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
Mortgage Originator
NEO Home Loans
08.2023 - 11.2024
- Facilitated mortgage applications by gathering and verifying client documentation for underwriting approval.
- Advised clients on loan options, interest rates, and mortgage products to align with financial goals.
- Developed and maintained strong relationships with real estate agents to generate referral business.
- Streamlined the loan processing workflow by implementing best practices to enhance efficiency.
- Analyzed credit reports and financial statements to assess borrower eligibility for various mortgage programs.
- Managed complex loan files, coordinating with underwriters and processors to expedite approvals.
- Managed a diverse pipeline of loans while adhering to strict deadlines and regulatory requirements.
- Coordinated seamless transactions by actively liaising with various stakeholders, including title companies, appraisers, and attorneys.
- Streamlined the loan application process for smoother transactions, resulting in improved client satisfaction.
- Supported team members during high-volume periods by assisting with loan processing tasks as needed.
- Increased mortgage loan production by developing and maintaining strong relationships with realtors, builders, and clients.
MORTGAGE LOAN OFFICER
Bank Independent
07.2018 - 03.2022
Education
High School Diploma -
Cherokee High School
Cherokee, AL05-2010
Skills
- Document review
- Loan origination
- Loan processing
- File processing
- Document verification
- File management
- Loan file review
- Teamwork and collaboration
- Problem-solving
- Customer service
- Attention to detail
- Time management
Timeline
Mortgage Loan Officer Assistant
New American Funding
11.2024 - Current
Mortgage Originator
NEO Home Loans
08.2023 - 11.2024
MORTGAGE LOAN OFFICER
Bank Independent
07.2018 - 03.2022
High School Diploma -
Cherokee High School