Mallory Baker
Henderson,NV
Summary
Highly energetic, upbeat, self-motivated individual with 20+ years of customer service in various fields. Possesses a strong work ethic with a professional demeanor. Adept at working effectively unsupervised and quickly masters new skills. Former business owner who truly understands what it takes behind the scenes to run a successful business. A true people-person that provides exceptional customer service through a strong, positive personality. Skilled in organizing paperwork, answering phones, scheduling appointments, maintaining clientele and managing multiple schedules. Able to work independently and problem solve. Attention to detail is impeccable. Currently seeking employment in an office type setting to execute administrative skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Oasis Counseling and Innovative Psychiatry
Henderson, Nevada
05.2023 - 08.2024
- Greeted patients warmly and with a smile.
- Verified identity documents for new patients before booking appointments in accordance with company policies.
- Updated patient information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of patient.
- Processed payments from patients using a hand held register for credit cards.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area that was beautifully decorated for each season to make the patients feel happy and safe.
- Ensured that all patients were checked in promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials for providers.
- Handled cash transactions accurately, balancing the receipt book at end of day.
- Assisted with scheduling appointments for patients for providers.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Assisted with preparing FMLA paperwork and other documents as requested by providers.
- Answered incoming calls, scheduled appointments and helped patients with medications.
- Handled sensitive information in a confidential manner.
- Resolved any patient complaints or issues.
- Responded to patient inquiries via phone, email, and in person.
- Explained policies and procedures to patients.
- Most importantly made the patients feel safe by providing a warm and friendly environment.
Fine Jewelry Sales Associate
The Jewelers
Las Vegas, NV
05.2022 - 01.2023
- Engaged potential customers through the windows to draw them into the store
- Welcomed customers into the store and offered to help locate items and suggested merchandise without being intrusive
- Provided excellent service to customers through active engagement, direct eye contact and listening skills
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine
- Followed store opening and closing procedures as per company guidelines
Assistant Manager
Banter by Piercing Pagoda- Signet Jewelers
Las Vegas, NV
11.2020 - 05.2022
- Greeted and welcomed customers into the store
- Informed customers of the current sales
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Attended rigorous training (in store and online) which included case counts, till counts and merchandise knowledge
- Worked hand in hand with the store manager, checking in merchandise, completing paperwork and keeping the team motivated to hit one million dollars (which we did that year)
- Showed merchandise in values up to $3000
- Maintained control of merchandise to ensure theft would not occur
- Completed inventory audits to identify losses and project demand
- Maintained and exceeded sales standards
- Presented and sold warranties
- Completed ear piercings in accordance with company policies
- Submitted payment options on behalf of the customer
- Delegated work to staff, setting priorities and goals
- Completed the required paperwork to open or close the store
- Resolved customer inquiries and complaints requiring management-level escalation
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Organized schedules, workflows and shift coverage to meet expected business demands
- Trained new employees on how to use the computer systems and sell merchandise
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
Owner/Photographer
Strike-A-Pose Photography
Salamanca, NY
04.2013 - 11.2020
- Led startup and creation of operational procedures and workflow planning
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Photographed special events, parties and portraits
- Kept records for production, inventory, income and expenses
- Developed and implemented successful sales strategies to meet business goals
- Answered telephone and online messages to book photography appointments
- Developed and implemented successful sales strategies to meet business goals
- Took photographs of clients ranging from studio sessions to weddings
- Set up lights, backdrops and props for shoots and events
- Scouted locations and curated props for photography shoots
- Worked well with children to obtain the best expression possible for a photograph
- Took pictures of individuals, families and small groups in studio or on location
- Presented package choices to client while showing the photos on the computer
- Closed the sale and collected payment
- Collected money and maintained bank account
- Cropped, manipulated and performed color balance for final images
- Edited photographs using Lightroom software
- Built custom special edits for clients using publisher software
- Watched online videos to learn about new photography styles
- Purchased props and backgrounds online for specialty occasions (Easter, Christmas, etc.)
- Reviewed sets of photographs to select best work
- Ordered prints through an online system and deliver to clients
- Maintained cleanliness of studio
- Asked clients to leave online reviews of their experience
- Hosted photo booths at special events to boost brand awareness and increase community engagement
Lead School Photographer
Inter- State Studios
Bradford, PA
02.2019 - 10.2020
- Drove to various school locations in the WNY and PA area to take school photographs of students in grades Pre K-12
- Carried in multiple bags of photography equipment
- Set up each "set" with background stands; light stands; tables and other items
- Tested equipment prior to use, verifying good working order
- Set up and test camera
- Power on and run programs on computer
- Introduced myself to staff and obtained a schedule for photos
- Collaborated successfully with various personalities and work styles
- Greeted teachers and students and instructed them on the poses we would be doing
- Posed students in various positions
- Smiled and made jokes to obtain the very best smile
- Transferred photographs to computers for editing, archiving and electronic transmission
- Reviewed sets of photographs to select best work
- Handled envelopes with money/checks inside
Administrative Assistant
Child and Family Services Seneca Nation of Indians-Lionel R. John Health Center
Salamanca, NY
09.2017 - 02.2019
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Collected the mail and distributed accordingly
- Received ICWA (Indian Child Welfare Act) inquires; opened and input into Excel
- Mailed notices back to the specified court
- Wrote and submitted purchase orders for the department
- Attended and took minutes at Supervisor Meetings using a voice recorder or notepad to compose and transcribe meeting minutes
- Inventoried and ordered supplies for office; tracked and distributed supplies as needed
- Prepared and prioritized calendars and correspondence
- Maintained accurate department and customer records
- Planned events for the department such as the annual Child Abuse Awareness Walk in Salamanca
- Worked with different vendors and organizations for events
- Coordinated and attended meetings with other departments
- Provided secretarial and office management support while building cooperative working relationships
Photographer
Olan Mills Portrait Studio
Olean, NY
05.2012 - 11.2012
- Opened the studio and welcomed clients
- Checked emails throughout the day for company correspondence and customer bookings
- Scheduled appointments, kept books and ordered supplies
- Set up camera control equipment, stands and tripods for studio photo shoots
- Took photographs of customers in the studio including newborns and seniors
- Showed the photos to the customer on the computer
- Explained price and package details
- Cropped, manipulated and performed color balance for final images
- Utilized filters, edits and after-effects to enhance photos
- Closed the sale and collected payment
- Submitted photos to online galleries for ratings
- Added sales for the day into the computer
- Counted and closed the money drawer
- Showed printed photos to customers picking up
- Asked various potential customers around the store to purchase a coupon for photos
- Emailed numbers at the end of the day
- Cleaned and setup studio for the next day
Education
Associate's Degree - Business Management
Jamestown Community College
01.2014
High School Diploma -
Mojave High School
North Las Vegas, NV05.2004
Some College (No Degree) -
Lane Community College
Eugene, ORSkills
- Customer Service (20 years)
- Excel (5 years)
- Microsoft word (10 years)
- Lightroom (8 years)
- Photography (8 years)
- Computer Proficiency
- POS Software
- Inventory Management
- Meeting Sales Goals
- Item Ticketing and Pricing
- Store Policies and Procedures
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Meticulous Attention to Detail
- Adaptable and Flexible
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
Assessments-Indeed.com
All assessments completed on Indeed.com have scored "Proficient" with a score of 428-800
- Administrative Assistant/Receptionist
- Medical Receptionist Skills
- Customer Focus and Orientation
- Time Management Skills
- Retail Customer Service
References
References available upon request.
Timeline
Front Desk Receptionist
Oasis Counseling and Innovative Psychiatry
05.2023 - 08.2024
Fine Jewelry Sales Associate
The Jewelers
05.2022 - 01.2023
Assistant Manager
Banter by Piercing Pagoda- Signet Jewelers
11.2020 - 05.2022
Lead School Photographer
Inter- State Studios
02.2019 - 10.2020
Administrative Assistant
Child and Family Services Seneca Nation of Indians-Lionel R. John Health Center
09.2017 - 02.2019
Owner/Photographer
Strike-A-Pose Photography
04.2013 - 11.2020
Photographer
Olan Mills Portrait Studio
05.2012 - 11.2012
Associate's Degree - Business Management
Jamestown Community College
High School Diploma -
Mojave High School
Some College (No Degree) -
Lane Community College
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