Mallory Banks
Sulphur Springs,TX
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
5
5
years of professional experience
Work History
Insurance Verification Specialist Team Leader
Annuity Health
03.2022 - 01.2024
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
Walgreens Insurance Verification Specialist
Walgeens
10.2021 - 03.2022
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
Gross Lab Technician and Front Desk
Pathology Associates
01.2019 - 10.2021
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Contributed to successful research outcomes through accurate data analysis and interpretation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Collaborated with multidisciplinary teams for timely completion of research projects.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
Education
Bachelor of Science - Biological And Environmental Sciences
Texas A&M University - Commerce
Commerce, TX12.2007
High School Diploma -
Greenville High School
Greenville, TX06.2003
Skills
- Analytical Thinking
- Prior authorization processing
- Electronic Medical Records
- Communication and Interpersonal Skills
- Insurance Coverage Verification
- Attention to Detail
- Skilled in Microsoft Office 365
- Medical Billing
- Proficient in Word, excel, Epic, Teams, Power Point, and outlook
- Medical Terminology
- Customer Service
- Understanding of medical terms
- Coverage and Authorizations
- HIPAA Compliance and FDCPA compliance
- Insurance Billing
- Claims Processing
Timeline
Insurance Verification Specialist Team Leader
Annuity Health
03.2022 - 01.2024
Walgreens Insurance Verification Specialist
Walgeens
10.2021 - 03.2022
Gross Lab Technician and Front Desk
Pathology Associates
01.2019 - 10.2021
Bachelor of Science - Biological And Environmental Sciences
Texas A&M University - Commerce
High School Diploma -
Greenville High School
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