Mallory Bartolotta
North Las Vegas,NV
Summary
Personable and dedicated, with a strong background in customer service and hospitality. Possesses deep understanding of guest relations and operational management, with proven skills in conflict resolution and team coordination. Committed to enhancing guest experiences and driving service excellence.
Overview
12
12
years of professional experience
Work History
Bartender
The Club at Sunrise
10.2024 - Current
- Supervised bar and restaurant operations, ensuring compliance with safety and service standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing guest preferences to promote loyalty.
- Demonstrated strong multitasking skills by effectively managing multiple guest inquiries simultaneously without compromising service quality.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Reflection Bay Golf Club
10.2023 - 10.2024
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained cleanliness and organization of bar and restaurant area, ensuring compliance with health and safety standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
Customer Care Representative
Lennar Homes
04.2022 - 05.2023
- Interfaced with homeowners and trade partners to perform inspections and diagnose, schedule and complete warranty service work.
- Managed escalated complaints, ensuring timely resolution while maintaining positive customer relationships.
- Collaborated with trade partners to coordinate schedules, improving workflow and project timelines.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Implemented quality assurance measures to uphold high standards in customer interactions and support services.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Food and Beverage Supervisor
Royal Links Golf Club
04.2019 - 12.2021
- Supervised daily operations in high-volume food and beverage settings, ensuring compliance with safety and quality standards.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Coordinated staffing schedules to optimize resource allocation and efficiency.
- Managed inventory levels, coordinating timely ordering of supplies to minimize shortages.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Lead Bartender
Hard Rock Hotel and Casino
02.2014 - 10.2018
- Supervised bar operations in a high-volume live entertainment venue, ensuring efficient workflow and exceptional customer service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Arbor View High School
Las Vegas06.2009
Skills
- Customer service
- Highly reliable
- Time management
- Multitasking & organization
- Attention to detail
- Data entry
- Adaptability
- Decision-making
Timeline
Bartender
The Club at Sunrise
10.2024 - Current
Bartender
Reflection Bay Golf Club
10.2023 - 10.2024
Customer Care Representative
Lennar Homes
04.2022 - 05.2023
Food and Beverage Supervisor
Royal Links Golf Club
04.2019 - 12.2021
Lead Bartender
Hard Rock Hotel and Casino
02.2014 - 10.2018
Arbor View High School