Mallory Bozovic
Chicago,IL
Summary
Results-oriented professional with 10 years of expertise in the SFR industry. Seeking a challenging position to leverage extensive knowledge of skills in real estate closings, tenant relations, and market analysis. Aiming to utilize strong leadership abilities and strategic mindset to drive growth and achieve long-term success. Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Closings Manager, Investments
Home Partners of America
08.2021 - Current
- Oversee Real Estate Closings (Acquisitions and Dispositions) and HOA Relations Team
- Facilitated the transition and establishment of a partner title company.
- Integral part in closing over $3 billion in securitization and term loans.
- Led the creation and documentation for all Securitization and Term Loans
- Developed Homeowner Association database.
- Expanded Closings team from 4 to 15 members.
- Train and mentor team in career development
- Manage escalated issues, resolving them promptly while enhancing overall resident satisfaction.
- Collaborate with cross-functional teams to ensure the achievement of company goals.
- Monitored Key Performance Indicators
- Ensure team goals are aligned with company objectives and key results.
- Coordinate with third party vendors on disposition sales
- Implemented new SOP for disposition sales.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
Senior Closings Associate
Home Partners of America
02.2016 - 08.2021
- Collaborated closely with title companies and attorneys to coordinate closings and manager the preparation and maintenance of closing documents.
- Guided and mentored new team members, ensuring the team was well prepared and equipped with the necessary skills and knowledge to excel.
- Served as the primary liaison for all HOA inquiries and provided expert analysis and insights.
- Reviewed title commitments, settlement statements, surveys, HOA documents, funding disbursements, and other vital information for a seamless closing
- Acquired deep expertise in the company's operating markets to improve precision of closing processes.
- Address inquiries and resolved issues through effective cross-departmental collaboration.
- Provided updates and reporting to management.
- Prepared and audited documentation for Securitizations and Term loans on a regular basis
- Performed other duties/projects as assigned.
Leasing Administrator
Home Partners of America
11.2014 - 02.2016
- Performed thorough review, monitoring, and managing of all transactional agreements in connection with leasing.
- Facilitated and tracked deposits and signature of lease documents to ensure timely execution.
- Exceeded operational service standards while providing excellent consistent customer service both internally and externally.
- Ensured all defined metrics were consistently met by following up with future residents.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Executive Administrative Assistant
Home Partners of America
05.2014 - 11.2014
- Coordinated and scheduled meetings and luncheons
- Created documentation and distributed materials for capital calls to investors
- Maintained office operations and procedures.
- Served as the primary point of contact between the senior leadership team and external stakeholders.
- Assisted with special projects and tasks as needed by SLT.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
Executive Administrative Assistant
Hennessy & Roach, P.C.
03.2013 - 01.2014
- Managed preparation of new client referrals
- Conducted research for marketing purposes and distributed marketing materials to potential clients
- Managed social media and social networking.
- Prepared presentation materials for meetings.
- Created daily and weekly reporting for file metrics
- Kept track of CEO's calendar and travel reservations
- Planned arrangements for special events and travel.
- Managed sporting event tickets for company use and client activities.
- Created and maintained itineraries,
- Entered daily billing and managed client rates.
- Maintained large database of contacts.
- Upheld confidential materials.
Executive Administrative Assistant
IMS Buhrke – Olson
05.2012 - 03.2013
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Coordinated agendas and meeting spaces for company meetings and activities
- Involved in HR activities such as, maintaining all training records and confidential files
- Trained department on new protocols for improved organization and job efficiency.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Scheduled appointments and handled calenders for senior leadership.
Education
B.A. in Organizational and Corporate Communications -
Northern Illinois University
DeKalb05.2010
Skills
- Workforce Management
- Business Administration
- Performance Evaluations
- Verbal and written communication
- Key Performance Indicators
- Negotiation
- Expectation setting
- Operations Management
- Performance Management
Timeline
Closings Manager, Investments
Home Partners of America
08.2021 - Current
Senior Closings Associate
Home Partners of America
02.2016 - 08.2021
Leasing Administrator
Home Partners of America
11.2014 - 02.2016
Executive Administrative Assistant
Home Partners of America
05.2014 - 11.2014
Executive Administrative Assistant
Hennessy & Roach, P.C.
03.2013 - 01.2014
Executive Administrative Assistant
IMS Buhrke – Olson
05.2012 - 03.2013
B.A. in Organizational and Corporate Communications -
Northern Illinois University
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