Summary
Overview
Work History
Education
Skills
Timeline
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Mallory bridgman

North Royalton,OH

Summary

Dynamic and goal-oriented professional with a strong work ethic. Proven ability to enhance customer satisfaction through exceptional service and effective multitasking. Skilled in cash handling and team collaboration, consistently achieving operational efficiency while fostering a positive atmosphere for both customers and colleagues.

Overview

2026
2026
years of professional experience

Work History

Behavior Technician

Therapeds
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over .
  • Worked as part of collaborative team to address changing needs of children and families.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.

Bartender/ Server

Royal Dock Brewing Company(Tied House)
11.2024 - Current
  • Contributed to an increase in overall store efficiency through effective task prioritization during peak hours.
  • Balanced registers daily with minimal discrepancies, demonstrating strong financial accountability skills.
  • Enhanced customer satisfaction by providing timely and efficient service.
  • Managed inventory levels at the front line, reducing stock discrepancies and enhancing product availability for customers.
  • Provided exceptional customer service by actively listening to customer concerns and offering appropriate solutions or alternatives where necessary.
  • Trained new employees on company policies and procedures, fostering a supportive work environment for all staff members.
  • Processed transactions quickly and accurately, ensuring customer needs were met promptly.
  • Fostered a positive and welcoming atmosphere for customers through friendly interactions and efficient service.

Caregiver

Hudson Grande Senior Living
08.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Server

Fire 45 Grille and Social
03.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Behavior Technician

Peak Potential Therapy
06.2022 - 02.2023
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Improved client communication skills through the use of evidence-based practices and techniques.

Server

Coopers Hawk Winery and Restaurant
04.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Instructor

The Little Gym
02.2020 - 03.2021
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods.
  • Promoted classroom safety, collaboration, and best practices.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Mentored new teachers, sharing valuable insights and strategies for classroom success.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.

Hostess

Bob Evans Restaurant
03.2019 - 11.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Sales Associate

American Eagle Outfitters, Inc
09.2018 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members.

Front Line Associate

Chipotle Mexican Grill
05.2018 - 08.2018
  • Contributed to an increase in overall store efficiency through effective task prioritization during peak hours.
  • Balanced registers daily with minimal discrepancies, demonstrating strong financial accountability skills.
  • Enhanced customer satisfaction by providing timely and efficient service at the front line.
  • Managed inventory levels at the front line, reducing stock discrepancies and enhancing product availability for customers.
  • Trained new employees on company policies and procedures, fostering a supportive work environment for all staff members.
  • Fostered a positive and welcoming atmosphere for customers through friendly interactions and efficient service at the front line.

Education

Criminal Justice -

Youngstown State University
Youngstown, OH

Lakeview High School
Cortland, OH
05.2018

Skills

  • Strong work ethic
  • Goal-oriented mindset
  • Cash handling expertise
  • Data entry proficiency
  • Up-selling strategies
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Customer service excellence
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Money handling
  • Teamwork skills
  • Customer relations

Timeline

Bartender/ Server

Royal Dock Brewing Company(Tied House)
11.2024 - Current

Caregiver

Hudson Grande Senior Living
08.2024 - Current

Server

Fire 45 Grille and Social
03.2023 - 06.2024

Behavior Technician

Peak Potential Therapy
06.2022 - 02.2023

Server

Coopers Hawk Winery and Restaurant
04.2021 - 04.2022

Instructor

The Little Gym
02.2020 - 03.2021

Hostess

Bob Evans Restaurant
03.2019 - 11.2019

Sales Associate

American Eagle Outfitters, Inc
09.2018 - 02.2019

Front Line Associate

Chipotle Mexican Grill
05.2018 - 08.2018

Behavior Technician

Therapeds

Criminal Justice -

Youngstown State University

Lakeview High School

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Mallory bridgman