Bachelor of Science - Criminal Justice
Wilmington University
Mallory Brown
Canisteo,NY
Education
Associate of Applied Science - Law Enforcement
Wor-Wic Community College
Skills
- Creative Problem Solving
- CRM Software
- Customer Service & Support
- Establishing and Maintaining Customer Relationships
- Remote Office Availability
- MS Office
- Efficient and Detail-Oriented
- Data Entry
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Consulting Support Specialist
APPI Energy - A Division of Environ
10.2018 - Current
Lead Server
Seacrets
05.2013 - 09.2019
Bachelor of Science - Criminal Justice
Wilmington University
Associate of Applied Science - Law Enforcement
Wor-Wic Community College
Work History
Senior Consulting Support Specialist
APPI Energy - A Division of Environ
Remote Work
10.2018 - Current
- Perform accurate and efficient data entry and database updates to support business operations
- Collaborate with colleagues to assist with technical issues and develop effective solutions
- Utilize CRM database to maintain detailed records of all current customers
- Collect, analyze, and report on data for use in functional planning
- Advise & provide one-on-one support to a team of 10+ sales consultants
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Passionate about learning and committed to continual improvement
Lead Server
Seacrets
Ocean City, MD
05.2013 - 09.2019
- Greeted customers, answered questions and recommended specials to increase profits
- Provided exceptional service to a high volume of daily customers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Operated POS terminals to input orders, split bills, and calculate totals
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Trained new employees on restaurant procedures and plating techniques
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Certification
Six Sigma Global Institute - Yellow Belt
Overview
10
10
years of professional experience
1
1
Certificate