Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Mallory Brown

Corning,CA

Summary

Seasoned Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities. Hardworking Resturant Manager with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Restaurant Specialist

Travel Centers of America
Corning, CA
10.2007 - Current
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Assisted staff by serving food and beverages or bussing tables.
  • Delegated work to staff, setting priorities and goals.

Licensing Coordinator

NCCDI
Red Bluff, CA
02.2019 - 12.2021
  • Reviewed and updated license agreements for accuracy and compliance.
  • Maintained accurate records of all licensing activities.
  • Provided assistance in preparing reports on licensing activity to management.
  • Advised clients on licensing procedures, requirements, and best practices.
  • Monitored expiration dates of existing licenses and alerted customers as needed.
  • Collaborated with other departments to ensure timely processing of license requests.
  • Responded quickly to customer complaints regarding license issues or delays.

Education

Some College (No Degree) - Business Administration and Management

Shasta College
Redding, CA

Some College (No Degree) - Psychology (Human Relations)

Sacramento City College
Sacramento, CA

Skills

  • Customer Relations
  • Project Planning
  • Management collaboration
  • Analytical Thinking
  • Financial Analysis
  • Problem-solving abilities
  • Reliability
  • Business ethics
  • Multitasking
  • Forecasting
  • Time Management
  • Sales Strategies
  • Self Motivation
  • Active Listening
  • Experience in leadership
  • Decision-Making
  • Typing 75 WPM
  • Microsoft Excel
  • Microsoft Office Suite
  • 10-Key

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • Certified Training Manager
  • Certified Communications Specialist
  • ServSafe Management Food Handlers Certificate
  • MIT Completion Certificate
  • Certified Arby's Brand Manager

Affiliations

  • Board Member/President for Corning Youth Football 2012-2024
  • Parents Club Committee member 2020-2024

References

References available upon request.

Timeline

Licensing Coordinator

NCCDI
02.2019 - 12.2021

Restaurant Specialist

Travel Centers of America
10.2007 - Current

Some College (No Degree) - Business Administration and Management

Shasta College

Some College (No Degree) - Psychology (Human Relations)

Sacramento City College

Similar Profiles

CREATE PROFILE
Mallory Brown