Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mallory Byington

Greenfield

Summary

Dynamic team leader with a proven track record at Panera Bread, excelling in coaching and mentoring staff to enhance customer satisfaction. Skilled in conflict resolution and cash handling, I foster a positive work culture that reduces turnover and drives operational excellence. Committed to maintaining high standards of food safety and service quality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Panera Bread
11.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Supervisor

Baker's Square
07.2017 - 05.2020
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
  • Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
  • Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.

Education

High School Diploma -

Springfield High School
Springfield, PA
01-2004

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Equipment maintenance
  • Team motivation
  • Cash handling
  • Onboarding and orientation
  • Multitasking

Certification

Serv Safe Certification

Timeline

Team Lead

Panera Bread
11.2020 - Current

Supervisor

Baker's Square
07.2017 - 05.2020

High School Diploma -

Springfield High School

Similar Profiles

CREATE PROFILE