Mallory Bynoe

▪ Thoroughly researched and resolved inquiries and issues pertaining to the company's product offerings.

▪ Analyzed server logs, email notifications, and executed database queries for comprehensive system assessment.

▪ Collaborated with various technical support tiers to ensure customer satisfaction and service excellence.

▪ Utilized advanced data analytics and data visualization techniques to generate comprehensive reports and insights.

▪ Supported software testing and product troubleshooting.

▪ Conducted meticulous software testing on critical updates and patches for Point of Sale (POS) equipment, workstations, registers, and servers, ensuring validated operational functionality.
▪ Proficiently performed basic LAN/network troubleshooting tasks, contributing to a seamless and reliable network environment.
▪ Led testing initiatives for crucial updates and patches on POS equipment, workstations, registers, and servers, validating operational functionality.
▪ Designed and executed automated scripts for Point of Sale (POS) system maintenance and upgrades, significantly improving operational efficiency and minimizing downtime.
▪ Utilized remote desktop applications for software installation and troubleshooting, ensuring terminal configurations aligned with company standards.

▪ Assisted users in effectively managing and troubleshooting printing, scanning, and basic computing requirements, ensuring seamless operations.
▪ Provided comprehensive desktop support for a computer lab with over 100 workstations, contributing to a reliable and efficient computing environment.
▪ Delivered efficient desktop support, swiftly resolving technical issues and minimizing disruptions to user productivity.
▪ Configured, installed, maintained, and conducted repairs on a variety of desktop products, including PCs, printers, and peripheral devices, ensuring optimal functionality.

▪ Proactively maintained district computers, executing OS upgrades, software updates, driver installations, and hardware enhancements for enhanced system functionality.
▪ Produced weekly sales reports using Microsoft Excel and advanced data visualization techniques, extracting and presenting critical business insights to support strategic decision-making.
▪ Provided comprehensive training to incoming IT interns, overseeing and coordinating their schedules to facilitate a seamless onboarding process.
▪ Served as a liaison between interns and the IT department head, ensuring effective communication and workflow for optimal team collaboration.
▪ Successfully generated over $1 million in revenue for the school district by facilitating the sale of old computer equipment.