Mallory Carroll
Georgetown,KY
Summary
Proven leader with a track record of fostering team growth and enhancing customer satisfaction at Macy's Department Store. Skilled in coaching and mentoring, with a knack for market analysis, I've successfully boosted sales and reduced turnover rates. Specialize in creating efficient, goal-oriented teams and implementing strategic sales strategies.
Overview
4
4
years of professional experience
Work History
Market Trainer
Macys Department Store
03.2021 - Current
- Increased employee retention rates by implementing ongoing professional development opportunities.
- Established a positive learning environment that fostered open communication and active participation during training sessions.
- Contribute to the creation of best practices in training, ensuring consistency across company locations.
- Provide coaching and mentoring to employees.
- Evaluate trainee progress through assessments, providing constructive feedback for continuous improvement.
- Address knowledge gaps among team members through targeted coaching and mentoring initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Improve safety procedures to create safe working conditions for workers.
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
- Monitor and analyzed business performance to identify areas of improvement and make necessary adjustments.
Multi Unit Manager
Macys Department Store
03.2021 - Current
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Manage financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
Starbucks Team Leader
Target
08.2020 - 03.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
Penn Foster
05.2017
Skills
- Team Building and Motivation
- Goal Setting and Achievement
- Coaching and Mentoring
- Market Analysis Expertise
- Sales strategy development
- Performance metrics evaluation
- Presentation Skills
- Public Speaking
- Compliance Training
- Business Administration
Timeline
Market Trainer
Macys Department Store
03.2021 - Current
Multi Unit Manager
Macys Department Store
03.2021 - Current
Starbucks Team Leader
Target
08.2020 - 03.2021
High School Diploma -
Penn Foster