Mallory Cox
Elberton,GA
Summary
Dynamic and results-oriented professional with extensive experience at Smith Dental, adept in schedule management and customer service. Excelled in problem-solving and efficient multitasking, significantly enhancing client satisfaction and operational efficiency. Skilled in QuickBooks and teamwork, my proactive approach led to a noticeable improvement in scheduling conflicts resolution and client relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduler
Smith Dental
03.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Deputy Clerk of Court
Habersham County Courthouse
05.2020 - 02.2024
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Demonstrated adaptability in handling diverse responsibilities such as managing jury pools, issuing marriage licenses, or attending court sessions as needed.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cafe Manager
Pops' on the Square
01.2018 - 05.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Secured daily cash by verifying totals and making nightly deposits.
Cashier
Hayes Corner Country Store
08.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Retail Sales Associate Cashier
Rue21
09.2015 - 10.2017
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Participated in regular inventory counts, contributing to accurate stock management.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Assisted in training new cashiers, improving team performance and consistency in customer service.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Adhered to loss prevention policies, safeguarding company assets and reducing shrinkage.
- Utilized POS systems efficiently, minimizing errors and expediting customer transactions.
Education
Certificate - Phlebotomy
North Georgia Nursing Academy
Oakwood, Ga04-2018
High School Diploma -
Habersham Central High School
Mt. Airy, Ga05-2017
No Degree - Psychology
Young Harris College
Young Harris, Ga01-2017
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Telephone etiquette
- Medical terminology
- Call management
- Patient scheduling
- Payroll processing
- Inventory tracking
- Document management
- Client relations
- Recordkeeping expertise
- Call schedule distribution
- Calendar management
- Account management
- Recordkeeping proficiency
- Patient registration
- Documentation and recordkeeping
- Excel spreadsheets
- Report writing
- Proofreading
- Mail handling
- QuickBooks expert
- Relationship building
- Multitasking Abilities
- Multitasking
- Reliability
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
Timeline
Scheduler
Smith Dental
03.2024 - Current
Deputy Clerk of Court
Habersham County Courthouse
05.2020 - 02.2024
Cafe Manager
Pops' on the Square
01.2018 - 05.2020
Cashier
Hayes Corner Country Store
08.2016 - 01.2018
Retail Sales Associate Cashier
Rue21
09.2015 - 10.2017
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
Certificate - Phlebotomy
North Georgia Nursing Academy
High School Diploma -
Habersham Central High School
No Degree - Psychology
Young Harris College
Similar Profiles
Rachel CliettRachel Cliett
Dental Receptionist at Smith And Smith DentalDental Receptionist at Smith And Smith Dental
Tracy AllisonTracy Allison
Registered Dental Hygienist at Smith Dental CareRegistered Dental Hygienist at Smith Dental Care
Brittany CarrBrittany Carr
Dental Assistant/Receptionist at Smith Dental CareDental Assistant/Receptionist at Smith Dental Care