Summary
Overview
Work History
Education
Skills
Timeline
Generic

MALLORY CROSS

Beaumont

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

Iroon Horse
04.2023 - Current
  • Leads customer service team to enhance client satisfaction and resolve issues efficiently.
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty.
  • Manage complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Facilitate clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Launched quality assurance practices for each phase of development

Marketing Manager

Beaumont Convention and Visitors Bureau
08.2017 - 03.2023
  • Built and implemented innovative programs and marketing initiatives for both tourism and sales.
  • Handled requests pertaining to website development, materials, content, newsletter, and placements.
  • Directed and maintained growth, engagement, and conversions for social channels.
  • Wrote and edited press releases and blog content on behalf of the Beaumont Convention and Visitors Bureau.
  • Maintained and oversaw Beaumont Destination Training Tour for hospitality partners and community.
  • Hosted travel writers, influencers, and bloggers around Beaumont to showcase the city for placements in print and web materials and social media exposure.

Adjunct Professor

Lamar Institute of Technology
08.2020 - 12.2020
  • Led discussion section of public speaking with 5 students via Zoom and in-person classes.
  • Applied departmental processes to instruct.
  • Contributed to the development of appropriate teaching materials to ensure content and methods of delivery met learning objectives.
  • Maintained office hours, grading, and prompt communication with students to support their learning.
  • Created visuals for teaching via PowerPoint.

Communications Intern

Visit Lubbock
06.2016 - 12.2016
  • Developed promotional content to increase traffic to the Visit Lubbock website and served as liaison between the communications coordinator and local businesses via Email, phone, and person
  • Originated, edited, and published promotional posts for the Visit Lubbock blog
  • Composed weekly e-newsletter using Adobe InDesign and wrote and edited press releases for events taking place in the Lubbock community

Graduate Teaching Assistant and Graduate Assistant

Texas Tech University
08.2015 - 05.2016
  • Led two discussion sections of public speaking, with 25 students per section
  • Applied departmental processes related to peer advising/mentoring
  • Contributed to the development of appropriate teaching materials to ensure content and methods of delivery met learning objectives
  • Maintained office hours, grading, and prompt communication with students to support their learning
  • Created visuals for teaching via PowerPoint

Education

M.A. - Sports and Media Communication

Texas Tech University
Lubbock, Texas
12.2016

B.A. - Public Relations

Texas Tech University
Lubbock, Texas
05.2015

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Team building and leadership
  • Effective workflow management

Timeline

Customer Service Manager

Iroon Horse
04.2023 - Current

Adjunct Professor

Lamar Institute of Technology
08.2020 - 12.2020

Marketing Manager

Beaumont Convention and Visitors Bureau
08.2017 - 03.2023

Communications Intern

Visit Lubbock
06.2016 - 12.2016

Graduate Teaching Assistant and Graduate Assistant

Texas Tech University
08.2015 - 05.2016

M.A. - Sports and Media Communication

Texas Tech University

B.A. - Public Relations

Texas Tech University

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