MALLORY CROSS
Beaumont
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Iroon Horse
Beaumont, TX
04.2023 - Current
- Leads customer service team to enhance client satisfaction and resolve issues efficiently.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Manage complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Facilitate clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Launched quality assurance practices for each phase of development
Marketing Manager
Beaumont Convention and Visitors Bureau
Beaumont, Texas
08.2017 - 03.2023
- Built and implemented innovative programs and marketing initiatives for both tourism and sales.
- Handled requests pertaining to website development, materials, content, newsletter, and placements.
- Directed and maintained growth, engagement, and conversions for social channels.
- Wrote and edited press releases and blog content on behalf of the Beaumont Convention and Visitors Bureau.
- Maintained and oversaw Beaumont Destination Training Tour for hospitality partners and community.
- Hosted travel writers, influencers, and bloggers around Beaumont to showcase the city for placements in print and web materials and social media exposure.
Adjunct Professor
Lamar Institute of Technology
Beaumont, Texas
08.2020 - 12.2020
- Led discussion section of public speaking with 5 students via Zoom and in-person classes.
- Applied departmental processes to instruct.
- Contributed to the development of appropriate teaching materials to ensure content and methods of delivery met learning objectives.
- Maintained office hours, grading, and prompt communication with students to support their learning.
- Created visuals for teaching via PowerPoint.
Communications Intern
Visit Lubbock
Lubbock, Texas
06.2016 - 12.2016
- Developed promotional content to increase traffic to the Visit Lubbock website and served as liaison between the communications coordinator and local businesses via Email, phone, and person
- Originated, edited, and published promotional posts for the Visit Lubbock blog
- Composed weekly e-newsletter using Adobe InDesign and wrote and edited press releases for events taking place in the Lubbock community
Graduate Teaching Assistant and Graduate Assistant
Texas Tech University
Lubbock, Texas
08.2015 - 05.2016
- Led two discussion sections of public speaking, with 25 students per section
- Applied departmental processes related to peer advising/mentoring
- Contributed to the development of appropriate teaching materials to ensure content and methods of delivery met learning objectives
- Maintained office hours, grading, and prompt communication with students to support their learning
- Created visuals for teaching via PowerPoint
Education
M.A. - Sports and Media Communication
Texas Tech University
Lubbock, Texas12.2016
B.A. - Public Relations
Texas Tech University
Lubbock, Texas05.2015
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Team building and leadership
- Effective workflow management
Timeline
Customer Service Manager
Iroon Horse
04.2023 - Current
Adjunct Professor
Lamar Institute of Technology
08.2020 - 12.2020
Marketing Manager
Beaumont Convention and Visitors Bureau
08.2017 - 03.2023
Communications Intern
Visit Lubbock
06.2016 - 12.2016
Graduate Teaching Assistant and Graduate Assistant
Texas Tech University
08.2015 - 05.2016
M.A. - Sports and Media Communication
Texas Tech University
B.A. - Public Relations
Texas Tech University