Mallory Cunningham
Englewood,OH
Summary
Highly motivated and communicative individual that identifies issues and make the best decisions regarding course of action that meets clients needs. Provides superior customer service through effective listening, comprehensive needs assessments, and meticulous follow-through. Proficient in computer skills and time management. Disciplined worker with experience in working with disgruntled clients and disease state population, high stress situations, and mentoring families. Expertise in Collaborating with local providers to create best treatment plans for clients.
Overview
11
11
years of professional experience
Work History
Account Manager
Estes Express Lines
07.2022 - Current
- Developed strategic account plans to align services with client needs.
- Analyzed account performance metrics to identify areas for improvement.
- Established strong relationships with key stakeholders to foster long-term partnerships.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Successfully grown my customers by 200% in my time with this company
- Recently Ranked #1 in revenue growth and shipment count in quarter 4 2025 on a team of 18.
- Was first ever account manager to receive a gold tier for our yearly review out of a team of 18 reps.
- Was chosen to be mentor on our team of 18 to help guide other collegues on new developments
Case Manager
South Community Inc.
03.2022 - 07.2022
- Coordinated care plans to address client needs and improve service delivery.
- Conducted comprehensive assessments to evaluate client eligibility for services and resources.
- Developed and maintained relationships with community resources to enhance client support options.
- Monitored case progress, ensuring compliance with regulations and organizational standards.
- Facilitated interdisciplinary team meetings to discuss case updates and strategize interventions.
- Implemented best practices in case management to optimize service efficiency and effectiveness.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Caseworker
Miami County Children Services
08.2018 - 10.2021
- Created treatment or service plan meeting each clients individualized needs and coordinated with local MAT providers
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Proficient work with the disease state family and the impacts that follow with families.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- conducted drug screens on clients and coordinated with local providers for treatment solutions
- Assessed needs of each client and recommended appropriate services and resources.
- Provided crisis intervention and case management services to child, family, and legal guardians.
Manager
Pita Pit
08.2014 - 05.2018
- Controlled costs and optimized spending via restructuring of budgets for labor and inventory purchasing.
- Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Bachelor of Arts - Sociology
Bowling Green State University
Bowling Green, Ohio, OH08-2018
Skills
- issue identification and resolution
- Records management and treatment plans
- Skilled community-based case manager
- proficient customer and clients relationship
- Local provider collaborations
- regulations and policies
Timeline
Account Manager
Estes Express Lines
07.2022 - Current
Case Manager
South Community Inc.
03.2022 - 07.2022
Caseworker
Miami County Children Services
08.2018 - 10.2021
Manager
Pita Pit
08.2014 - 05.2018
Bachelor of Arts - Sociology
Bowling Green State University