Mallory DAHLQUIST
Friday Harbor,WA
Summary
Experienced veterinary receptionist at Islands Veterinary Clinic with expertise in medical record management and appointment scheduling. Proficient in improving patient satisfaction and workflow efficiency through effective communication and problem-solving. Recognized for optimizing provider time, fostering a positive team environment, managing financial reporting, and providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Islands Veterinary Clinic
04.2023 - Current
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Took messages from patients and promptly relayed to appropriate staff.
- Filed medical records in an organized manner for easy access when needed.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Coffee Shop Manager
Friday Harbor Espresso
05.2018 - 04.2023
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Explained goals and expectations required of trainees.
- Developed innovative strategies for increasing sales and improving customer service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Recruited new employees as needed for seasonal demands or permanent positions.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Rang up orders on cash register to process cash, credit card and personal check payments.
Education
Licensed Esthetician
Paroba Beauty School
Everett, WA06-2015
High School Diploma -
Friday Harbor High School
Friday Harbor, WA06-2012
Skills
- Medical record management
- Appointment scheduling
- Financial reporting
- Customer service
- Communication skills
- Time management
- Problem solving
- Employee training
- Staff leadership
- Schedule patients
- Veterinary software
Timeline
Veterinary Receptionist
Islands Veterinary Clinic
04.2023 - Current
Coffee Shop Manager
Friday Harbor Espresso
05.2018 - 04.2023
High School Diploma -
Friday Harbor High School
Licensed Esthetician
Paroba Beauty School
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