Summary
Overview
Work History
Education
Skills
Service
Accomplishments
Affiliations
References
Timeline
Generic

Mallory DeBlauw

Sarasota,FL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Front of House

5o Doughnut Co.
Sarasota, FL
03.2023 - Current
  • Resolved any discrepancies between actual stock on hand versus recorded levels.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Organized merchandise displays to promote sales.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.
  • Leveraged Microsoft Excel skills to input and compile data gathered from various sources.

Front Desk Associate

Hot Spot Tanning
Sarasota, FL
02.2022 - 11.2022
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Adhered strictly to all applicable laws related to tanning operations.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Pet Care

Private home
Sarasota, FL
03.2018 - 07.2022
  • Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.

Education

Florida Atlantic University
Boca Raton, FL

High school diploma -

Cardinal Mooney Catholic High School
Sarasota, FL

Skills

  • Customer Relations
  • Staff Training
  • Client Account Management
  • Problem-Solving
  • Direct Sales

Service

  • Volunteered at many charitable events including food drives and clothing drives.
  • Camp counselor for Camp Mercy 2019-2022.
  • Attending a mission trip from March 2, 2024 to March 9, 2024.

Accomplishments

  • Presidential member of National Society of Leadership and Success
  • National Honors Society
  • High Honor Roll

Affiliations

  • Catholic Owls active member
  • Sigma Alpha Pi active member

References

References available upon request.

Timeline

Front of House

5o Doughnut Co.
03.2023 - Current

Front Desk Associate

Hot Spot Tanning
02.2022 - 11.2022

Pet Care

Private home
03.2018 - 07.2022

Florida Atlantic University

High school diploma -

Cardinal Mooney Catholic High School

Similar Profiles

CREATE PROFILE
Mallory DeBlauw