Mallory Dowers
VIDOR,TX
Summary
Customer Service and Hospitality professional with history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pastry chef position.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head Baker /Head Night Cook
Sodexo Remote Sites
Salmon, ID
07.2022 - 01.2023
- Prepared all steam table & pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Served over 100 miners with different dessert and breakfast items baked fresh daily.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Painter Laborer
Atterberry Contractor's
Nederland, TX
11.2021 - 05.2022
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
CNC Turning Lathe Operator
Beaumont Manufacturing And Distribution
Beaumont, TX
02.2021 - 09.2021
- Maintained tight tolerances with design specifications.
- Performed accurate OD & ID insert changes and various tool changes and offsets.
- Completed production and quality logs to document and track activity.
- Inspected sample workpieces to verify conformance with specifications using instruments such as calipers, gauges, micrometers and dial indicators.
- Adjusted machine controls and changed tool settings to keep dimensions within specified tolerances.
- Studied instructions, labels, blueprint specifications and materials before beginning projects and operating equipment.
Night Auditor & Breakfast Cook
Holiday Inn Express Hotel
Beaumont, TX
02.2020 - 02.2021
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using IHG international with 100% accuracy.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Front Desk Agent/Event Bartender
Hilton Garden Inn Hotel
Longview, TX / Tyler, TX / Beaumont, TX
02.2016 - 12.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed cash and bar revenue during special promotions or sporting events.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
WCT, Traveling Team Member, Bartender
Buffalo Wild Wings
Beaumont, TX / Longview, TX
07.2012 - 01.2016
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Assistant Manager
Fast Eddie's Billiards
Beaumont, TX
05.2006 - 07.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Insurance Clerk
Bank Auto Co.
Vidor, TX
01.2004 - 03.2009
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Delivered clerical support by handling range of routine and special requirements.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Some College (No Degree) - Business Administration And Management
Bryan University
Tempe, AZHigh School Diploma -
Vidor High School
Vidor, TX05.2003
Skills
- Cleaning and Sanitizing Methods
- Waste Control
- Food Preparation and Safety
- Complex Problem-Solving
- Hospitality Service Expertise
- High-Volume Environment
- Time Management
- Banquets and Catering
Certification
Texas Food Management License
Timeline
Head Baker /Head Night Cook
Sodexo Remote Sites
07.2022 - 01.2023
Painter Laborer
Atterberry Contractor's
11.2021 - 05.2022
CNC Turning Lathe Operator
Beaumont Manufacturing And Distribution
02.2021 - 09.2021
Night Auditor & Breakfast Cook
Holiday Inn Express Hotel
02.2020 - 02.2021
Front Desk Agent/Event Bartender
Hilton Garden Inn Hotel
02.2016 - 12.2017
WCT, Traveling Team Member, Bartender
Buffalo Wild Wings
07.2012 - 01.2016
Assistant Manager
Fast Eddie's Billiards
05.2006 - 07.2012
Insurance Clerk
Bank Auto Co.
01.2004 - 03.2009
Some College (No Degree) - Business Administration And Management
Bryan University
High School Diploma -
Vidor High School