Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Ellis

Checotah,OK

Summary

Dynamic professional with a proven track record in e-commerce and customer service, honed at The Villages at Marion. Expert in product sourcing and shipping logistics, I enhanced customer satisfaction through effective communication and relationship building, achieving significant improvements in conversion rates and repeat business. Adaptable and detail-oriented, I thrive in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Online Reseller

Self-employed
07.2020 - 02.2025
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
  • Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
  • Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
  • Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
  • Continuously expanded product knowledge through research and training opportunities, ensuring the ability to provide expert advice on a diverse range of items offered for sale.

Intergrated Services

The Villages at Marion
10.2010 - 07.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Assistant Manager/Physical Trainer

Shaping Up
01.2003 - 05.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed successful weight loss programs, helping numerous individuals achieve their desired results over time.
  • Continuously evaluated and adjusted clients'' programs, ensuring ongoing progress and adaptation to changing needs or goals.
  • Boosted overall gym revenue by offering engaging group exercise classes and promoting personal training services.
  • Promoted a safe workout space by routinely inspecting equipment for wear or damage, addressing any issues promptly.
  • Enhanced gym member retention through regular progress assessments and goal setting sessions.
  • Educated clients on proper nutrition habits, assisting them in making healthier choices that supported their fitness goals.

Education

GED -

Kirkwood Community College
Cedar Rapids, IA
12-2007

Skills

  • Product sourcing
  • Market analysis
  • E-commerce platforms
  • Shipping logistics
  • Visual merchandising
  • Customer service
  • Inventory management
  • Team collaboration
  • Sales strategies
  • Time management
  • Relationship building
  • Conflict resolution
  • Pricing strategy development
  • Facebook marketplace
  • Vendor engagement
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Effective communication

Timeline

Online Reseller

Self-employed
07.2020 - 02.2025

Intergrated Services

The Villages at Marion
10.2010 - 07.2020

Assistant Manager/Physical Trainer

Shaping Up
01.2003 - 05.2006

GED -

Kirkwood Community College

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Mallory Ellis