Mallory Gardner
Eatonton,Georgia
Summary
High-energy professional with a proven track record in effectively managing administrative duties within a fast-paced work environment. Known for reliability and a methodical approach, excels in handling both staff and office issues with tact and good judgment. Adept at providing exceptional customer service, prioritizing tasks, and quickly acquiring new skills. Eager to leverage expertise to drive revenue growth and cultivate strong customer relationships within an esteemed organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Global Valuation and Consulting
04.2024 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Community Manager
Fairway Management
04.2023 - 04.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
HOA Manager
Athens Real Estate Group
10.2022 - 04.2023
- Helped board and owners maintain full compliance with association rules and related government regulations
- Maintained transparent financial books by collecting incoming and expense data and sharing information with board via reports and in-person presentations
- Served needs of community board with proactive handling of issues such as maintenance problems and homeowner conflicts
- Handled building and grounds improvements, including drafting proposals, locating contractors and supervising work
- Maximized office efficiency and management effectiveness by developing strategic tracking tools
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs
- Implemented policies and procedures to minimize violations
- Handled collections on all delinquent accounts with Athens Real Estate Group including court hearings and evictions
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Optimized budget allocation by closely monitoring expenses and identifying areas for cost reduction.
- Ensured compliance with local laws and regulations by staying up-to-date on changes affecting the HOA industry.
- Collaborated with legal counsel when necessary, seeking guidance on complex issues and ensuring compliance with governing documents.
Community Coordinator
Georgia Community Management
04.2019 - 09.2022
- Manage correspondence, gates, architectural change request, and clubhouse rentals for 70 community's declarant and non-declarant
- Correspond between managers and builders- homeowners and HOA boards
- Maintain customer database within Senearthco, Cinc, Smartwebs, Google
- Spreadsheets, etc
- Maintain gates within Door King systems and work with vendors to resolve gate issues
- Update vendor billing accounts
- Book HOA meeting venues
Executive Administrative Assistant
Myers Team Management
02.2016 - 05.2019
- Provide support to Property Manager and customer service to clients
- Assist with coordinating showings, appraisals, and inspections
- Multitask and prioritize workflow with minimal supervision
- Ensure properties are rented to fullest capacity
- Correspond with property owners regarding property maintenance, account balances and renter's requests
- Implement policies of each community
- File dispossessory claims, notify tenant of eviction, and schedule set out dates with the courts and sheriff's office
- Review rental applications, screen new applicants by conducting criminal background checks and credit checks
- Create and prepare correspondence such as notices, lease renewals, statements, to renters and owners
- Develop new procedures and documents that facilitate smooth business operations
Secretary of Board of Directors
Viewpoint Villas HOA
01.2017 - 01.2019
- Worked directly with the city council to eliminate issues within the community to uphold community standards and increase property value.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Oversaw development of long-term strategic plans, aligning company goals with market trends and opportunities.
- Defined organizational problems to create and implement correction plans.
Education
Associate of Science - Accounting And Finance
DeVry University
Online05-2025
Real Estate License - Sales Persons - Pre License -
GA MLS Real Estate School
Duluth, GA12.2021
Skills
- Proposal development
- HOA oversight
- Property Management
- Collections
- Customer Service
- Compliance Monitoring
- Client Support
- Information confidentiality
Additionalinformation
COMMUNITY ASSOCIATION MANAGER Course, Completed, 11/12/20, Native English
Certification
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
Timeline
Executive Administrative Assistant
Global Valuation and Consulting
04.2024 - Current
Community Manager
Fairway Management
04.2023 - 04.2024
HOA Manager
Athens Real Estate Group
10.2022 - 04.2023
Community Coordinator
Georgia Community Management
04.2019 - 09.2022
Secretary of Board of Directors
Viewpoint Villas HOA
01.2017 - 01.2019
Executive Administrative Assistant
Myers Team Management
02.2016 - 05.2019
Real Estate License - Sales Persons - Pre License -
GA MLS Real Estate School
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
Associate of Science - Accounting And Finance
DeVry University
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