Mallory Gilliland
Fayetteville,AR
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server/ Hostess /Table Busser
Branson Center Stage Grill And Bar
02.2017 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Selling Associate
Victoria's Secret & PINK
03.2022 - 07.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Selling Associate
Fritz Adventure
07.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Utilized product knowledge to educate customers on features and benefits.
Education
No Degree - Veterinary Medicine (Pre-Veterinarian)
Ozarks Technical Community College
Springfield, MO05.2026
Skills
- Dining Area Maintenance
- Customer Service and Rapport
- Dining Customer Service
- Menu Item Recommendation
- Operational Efficiency and Safety
- Warm and Friendly
Timeline
Selling Associate
Victoria's Secret & PINK
03.2022 - 07.2023
Selling Associate
Fritz Adventure
07.2021 - 03.2022
Server/ Hostess /Table Busser
Branson Center Stage Grill And Bar
02.2017 - 07.2021
No Degree - Veterinary Medicine (Pre-Veterinarian)
Ozarks Technical Community College
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