Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Gordon

Frankfort,KY

Summary

Driven professional with a career focus in client services, Articulate communicator with both clients and co-workers. Passionate about the ability to work bother as a team player and leader. Strong ability to initiate plans and run an organized office, while gaining rapport with office staff and clientele. willing to work endless hours to obtain information and find solutions for individual problems.

Overview

3
3
years of professional experience

Work History

Florist Assistant

Kroger's Grocery
08.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared potted plants and bouquets based on customer requirements.
  • Collaborated closely with customer to create unique for bouquets, wreaths, and gifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Managed inventory supply and ordered necessary supplies to be fully stocked at all times from four different vendors and keeping up to date records pf all inventory shipments.
  • Implemented new services with custom christmas wreathes, ring corsages, and boutonnieres.

Supivisor

Kroger's Grocery
01.2022 - Current
  • Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to a new situations.
  • Worked well in a team setting, Providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Coordinated and organized office responsibilities, overseeing a small staff to create an efficient team. Including and training new employees on proper protocol and procedures.
  • I complied with all and federal regulations regarding that sale of alcohol, tobacco products and lottery.
  • First person contact for any and all costumer complaints.
  • Maintain federal guide lines for all minor regulations.
  • Processed all money orders and money wire transfers to all 50 states including all countries.
  • Verabalance system knowledge tracking system for all open POS tills.
  • User of multi line phone and intercom.
  • Keyholder
  • Daily accounting of all tills for store and identifying any issues.

Cashier/Self-Checkout Attendant/Cake Decorator

Kroger's Grocery
08.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated POS system for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers navigate applications and in-store technology to deliver best -in-class experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout system and provided help in resolving complex problems.
  • Providing quality custom cake decorating and different writing styles for every cake order received.

Seasonal Crew Member

Wilsons Nursery
06.2022 - 07.2022
  • Cleaned and maintained all areas of Green house to promote clean images.
  • Became familiar with products to answer questions and make suggestions.
  • Operated POS system to ring up final bill and process various forms of payment.
  • Unloading and loading all plants.
  • Relocated displays.
  • Maintaining and water all foliage.

Crew Member/Lead Cake Decorator

Dairy Queen
11.2020 - 06.2021
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, Prepared meals, and collected payments. Provided excellent customer service by greeting customer and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Maintained inventory to insure proper ordering quotas for customer quality.
  • Providing quality custom cake decorating and different writing styles for every cake order received.

Education

High School Diploma -

Franklin County High School
Frankfort, KY
05.2023

Skills

  • Organizational
  • Time Management
  • Exceptional communication
  • Interpersonal skills,
  • Advance knowledge in Microsoft, Word, Excel, and Powerpoint
  • Ability to work independently and with a team
  • Detail oriented and able to handle multiple tasks simultaneously
  • Supervisor experience including conflict management and training
  • Critical Thinking
  • Good Telephone Etiquette

Timeline

Florist Assistant

Kroger's Grocery
08.2023 - Current

Seasonal Crew Member

Wilsons Nursery
06.2022 - 07.2022

Supivisor

Kroger's Grocery
01.2022 - Current

Cashier/Self-Checkout Attendant/Cake Decorator

Kroger's Grocery
08.2021 - Current

Crew Member/Lead Cake Decorator

Dairy Queen
11.2020 - 06.2021

High School Diploma -

Franklin County High School

Similar Profiles

CREATE PROFILE
Mallory Gordon