Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Mallory Granier

Cleveland,TN

Summary

Dynamic hospitality professional with a proven track record at The Cheesecake Factory, excelling in customer service and team training. Recognized for enhancing guest experiences and driving revenue through effective upselling. Highly reliable and skilled in inventory management, fostering a collaborative environment that boosts team productivity and satisfaction.

Overview

11
11
years of professional experience

Work History

Bartender

The Cheesecake Factory
06.2018 - Current
  • Facilitated smooth service for high volumes during busy periods.
  • Executed cash management responsibilities diligently, ensuring accurate shift.
  • Promoted harmonious work setting via strong communication with team members.
  • Organized and maintained workspace to align with compliance requirements.
  • Cultivated a dedicated customer base through exceptional service.
  • Delivered prompt solutions to improve overall guest interactions.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Supervisor

Hard Rock
05.2015 - 05.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Insurance Assistant

Premera
02.2015 - 04.2016
  • Streamlined document management processes with the introduction of a digital filing system.
  • Facilitated accurate policy pricing and terms by supporting underwriters with in-depth research and data.
  • Gathered client feedback through surveys and interviews, identifying areas for improvement within the company''s services.
  • Maintained compliance with industry regulations by staying updated on changing laws and ensuring all documentation was completed accurately.
  • Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.

Education

Supervision And Management

Nicholls State University
Thibodaux, LA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Hospitality service expertise
  • Team training and development
  • Inventory

Timeline

Bartender

The Cheesecake Factory
06.2018 - Current

Supervisor

Hard Rock
05.2015 - 05.2018

Insurance Assistant

Premera
02.2015 - 04.2016

Supervision And Management

Nicholls State University

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Mallory Granier