Mallory Hall-Thomsen
Westerly,RI
Summary
Organized, energetic, quick to learn, recent Textiles, Fashion Merchandising and Design graduate, with a business minor. Eight years dedicated to providing customers a positive and memorable experience and resolving customer complaints, issues and inquiries. Consistently a top sales person for high volume, popular restaurant. Eager to learn, and contribute to the success of a company and team, and incorporate my passion for fashion.
Overview
9
9
years of professional experience
Work History
Host Manager|Server|Bartender
Dog Watch Cafe|Mystic
Mystic, CT
06.2020 - Current
- Enthusiastically develop and maintain patron relationships generating sales and repeat business.
- Address and resolve customer service issues empathetically and professionally and act as a support for team members as needed.
- Leadership role in training new hires in alignment with company and industry standards.
- Collaborate with team members to develop new food and drink menus
- Assist management with restaurant opening/closing and reconcile cash.
- Operate cash register and Point of Sale (POS) system for transactions.
Barista
Dunkin' Donuts
Kingston, RI
09.2019 - 05.2020
- Managed morning rush of customers daily with efficient, levelheaded service.
- Maintained a clean and organized work space.
- Addressed and resolved customer concerns to maintain brand loyalty.
Sales Associate
Coach
Ledyard Center, CT
12.2018 - 05.2019
- Assisted customers with finding specific products, answered questions and offered product advice.
- Trained new team members.
- Selected for floor sets because of reliability and creativity.
- Arranged new merchandise with signage and displays.
- Tracked company inventories, moved excess stock.
Host/Server
84 Tavern on Canal
Westerly, RI
06.2016 - 07.2019
- Provided exceptional service to high volume of daily customers.
- Trained new employees.
- Communicated with restaurant employees to prepare for and serve customers.
Parking Lot Attendant
Watch Hill Fire District
Westerly, RI
05.2015 - 05.2020
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Provided customer service and information, answered questions about the local area to tourists.
Education
Bachelor of Science - Textiles, Fashion Merchandising And Design
University of Rhode Island
Kingston, RI12.2022
Timeline
Host Manager|Server|Bartender
Dog Watch Cafe|Mystic
06.2020 - Current
Barista
Dunkin' Donuts
09.2019 - 05.2020
Sales Associate
Coach
12.2018 - 05.2019
Host/Server
84 Tavern on Canal
06.2016 - 07.2019
Parking Lot Attendant
Watch Hill Fire District
05.2015 - 05.2020
Bachelor of Science - Textiles, Fashion Merchandising And Design
University of Rhode Island
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