Mallory Hargis
Maumelle,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Homemaker
Stay at Home Mom
06.2016 - Current
- Awarded Social Security Disability in 2016, enabling full-time dedication to family responsibilities
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Phlebotomist Technician
Conway Regional Medical Center
10.2013 - 10.2014
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Phlebotomist 2
Baptist Health Medical Center – Lr
10.2010 - 02.2012
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Phlebotomist
DCI Biologicals
06.2010 - 10.2010
- Set up plasma collection machines ensuring seamless donor experience and operational efficiency
- Prepared for and executed venipunctures with precision, ensuring donor comfort and procedure accuracy
- Enhanced patient experience through compassionate care and communication during plasma collection procedures.
- Disconnected donors post-procedure, maintaining high standards of care and safety
Customer Service Representative
International Computer Systems
10.2008 - 01.2009
- Managed collections on overdue advertisement accounts, resolving issues and recovering funds efficiently
- Utilized strong communication skills to negotiate payment plans, reducing outstanding balances
- Provided timely and accurate account updates, ensuring transparency and client trust
- Collaborated with team members to streamline collection processes, improving overall efficiency
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Clerk
The Billeting Fund
07.2007 - 05.2008
- Maintained a welcoming atmosphere, contributing to positive guest experiences and repeat bookings
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Child Care Teacher
Ranch Kids
11.2005 - 03.2006
- Instructed a class of 3-year-olds, fostering early childhood development and social skills
- Led engaging activities for 3-year-olds, fostering early childhood development and creating a nurturing learning environment
- Introduced creative problem-solving activities, significantly enhancing children's critical thinking skills and preparing them for future learning
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
Customer Service Retention Specialist
Cingular Wireless
12.2004 - 10.2005
- Addressed customer concerns, offered tailored solutions, and maintained positive relationships, fostering loyalty and enhancing the overall customer experience
- Developed creative approaches to retain at-risk customers, proposing personalized plans and incentives that led to successful account retention
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Collaborated with team members to identify opportunities for process improvements and increased efficiency.
Member/Client Service
ABC Financial
02.2004 - 10.2004
- Handled member queries, processed client requests for price and membership updates, improving client retention
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Research Interviewer
Flake Wilkerson
08.2003 - 02.2004
- Maintained confidentiality of customer information and company procedures.
- Coded data from participant interviews.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
Education
CERTIFICATION IN MEDICAL ASSISTING -
Remington College-Little Rock Campus
Little Rock, AR11.2009
CERTIFIED IN PHLEBOTOMY -
Remington College-Little Rock Campus
Little Rock, AR11.2009
Skills
- Problem-Solving
- Multitasking
- Decision-Making
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Conflict Resolution
- Medical terminology knowledge
- Friendly, Positive Attitude
Certification
CNP - Certified Notary Public- Commission number 00002022 for Pulaski County, AR since 5/25/24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work from home optionWork-life balanceCareer advancementQuote
It is never too late to be what you might have been.
George Eliot
Timeline
Homemaker
Stay at Home Mom
06.2016 - Current
Phlebotomist Technician
Conway Regional Medical Center
10.2013 - 10.2014
Phlebotomist 2
Baptist Health Medical Center – Lr
10.2010 - 02.2012
Phlebotomist
DCI Biologicals
06.2010 - 10.2010
Customer Service Representative
International Computer Systems
10.2008 - 01.2009
Front Desk Clerk
The Billeting Fund
07.2007 - 05.2008
Child Care Teacher
Ranch Kids
11.2005 - 03.2006
Customer Service Retention Specialist
Cingular Wireless
12.2004 - 10.2005
Member/Client Service
ABC Financial
02.2004 - 10.2004
Research Interviewer
Flake Wilkerson
08.2003 - 02.2004
CERTIFIED IN PHLEBOTOMY -
Remington College-Little Rock Campus
- Certification in Medical Assisting, Remington College-Little Rock Campus, 02/01/09, 11/01/09
- Certified in Phlebotomy, Remington College-Little Rock Campus, 02/01/09, 11/01/09
CERTIFICATION IN MEDICAL ASSISTING -
Remington College-Little Rock Campus
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