Mallory Harrison
Bay Minette,AL
Summary
Developed skills in fast-paced, customer-focused environment, looking to transition into new field. Expertise in managing documentation and resolving issues, emphasizing efficiency and customer satisfaction. Seeking to apply these capabilities to new role, ensuring seamless operations and positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Jason Pilger Chevrolet
04.2024 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
- Gathered paperwork and contacted customers to book appointments.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
Service Appointment Coordinator
JASON PILGER CHEVROLET
10.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Examined service history and provided initial inspection of vehicle to identify issues
- Maintained high customer satisfaction standards to meet or exceed targets
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
Office Assistant
Bye Rite Trailer and Fabrication Inc.
03.2021 - 08.2021
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Maintained and updated office records, both digital and physical
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
Retail Sales Associate
Dollar General
08.2020 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Education
High school diploma -
Homeschool
Bay Minette, AL05.2020
Skills
- Customer service
- Dealership experience
- Reminder Calls
- Appointment Organization
- Appointment Coordination
- Key Relationship Development
- Calendar and Scheduling Software
- Call Transfers
- Teamwork and Collaboration
- Customer Consulting
- Conflict Resolution
- Multitasking and Organization
- Attention to Detail
- Claims processing
- Warranty management
- Appointment booking
- Microsoft office
Additional Information
Reminder Calls, Appointment Organization, Appointment Coordination, Key Relationship Development, Customer Service, Calendar and Scheduling Software, Call Transfers, Teamwork and Collaboration, Customer Consulting, Conflict Resolution, Multitasking and Organization, Attention to Detail
Personal Information
Authorized To Work: US
Certification
General Motors Warranty Support Specialist
General Motors Service Consultant
Timeline
Warranty Administrator
Jason Pilger Chevrolet
04.2024 - Current
Service Appointment Coordinator
JASON PILGER CHEVROLET
10.2021 - Current
Office Assistant
Bye Rite Trailer and Fabrication Inc.
03.2021 - 08.2021
Retail Sales Associate
Dollar General
08.2020 - 04.2021
High school diploma -
Homeschool
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