Mallory Hawkes
Orlando,FL
Summary
Clinician-turned-manager bringing clinical insight and operational leadership to healthcare environments. Skilled in team development, employee relations, KPI-driven performance management, and workflow optimization to improve productivity, retention, and client care. Recognized for fostering engaged team culture, while strengthening operational infrastructure. Looking to expand into healthcare operations and managerial leadership roles, where clinical expertise supports organizational growth.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Ambassador Services Coordinator
Seaworld
Orlando, FL
02.2026 - Current
- Supported the onboarding of new hires by coordinating orientation participation, and preparing employee ID badges and name tags.
- Communicated employee perks, and assisted with related administrative processes.
- Tracked, monitored, and categorized expenses and costs related to inventory.
- Managed uniform distribution, exchanges, and inventory for staff.
- Provided operational support to ensure employees' readiness.
- Received, sorted, categorized, and stocked inventory using an inventory management system.
Clinical Manager
Orlando Thrive Therapy
Orlando, FL
04.2018 - 12.2025
- Ensured regulatory and ethical compliance with healthcare, employment, HIPAA, licensure verification, and organizational policies.
- Supervised and supported clinical and administrative staff, providing guidance, performance feedback, and issue resolution to maintain quality care delivery.
- Implemented operational workflows and process improvements to streamline scheduling, documentation, and service delivery across multiple locations.
- Monitored staffing levels and utilization rates, adjusting schedules and resources to maximize productivity and client access to services, leading to a 10% increase company-wide.
- Collaborated with stakeholders on strategic planning and growth initiatives, supporting expansion, staffing needs, and operational scalability.
- Analyzed, tracked, and monitored KPIs related to organizational growth and competencies.
Mental Health Technician
Central Florida Behavioral Hospital
Orlando, FL
08.2016 - 05.2020
- Provided direct support to patients with mental health disorders undergoing inpatient or PHP services.
- Completed timely clinical notes, incident reports, and shift documentation.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
Attractions Operations
Universal Orlando Resorts
Orlando, FL
01.2016 - 08.2019
- Delivered friendly, professional guest service while creating a welcoming, and memorable park experience.
- Operated attraction controls and monitored ride safety procedures according to company standards.
- Managed high-volume interactions while maintaining accuracy, professionalism, and efficiency.
- Trained in multiple roles, including Admissions, Control Booth Operator.
Education
Master of Science - Clinical Mental Health Counseling
Keiser University
Fort Lauderdale, FL04-2019
Bachelor of Science - Pyschology
University of Central Florida
Orlando, FL05-2016
Skills
- Employee life cycle management
- Training, learning, and development implementation
- EHR and operations software
- KPI analysis and reporting
- Team support and management
- Counseling, coaching, and collaboration
- Proactive communication skills
- Creative problem solving
Certification
LMHC & Qualified Supervisor - MH19496
Timeline
Ambassador Services Coordinator
Seaworld
02.2026 - Current
Clinical Manager
Orlando Thrive Therapy
04.2018 - 12.2025
Mental Health Technician
Central Florida Behavioral Hospital
08.2016 - 05.2020
Attractions Operations
Universal Orlando Resorts
01.2016 - 08.2019
Master of Science - Clinical Mental Health Counseling
Keiser University
Bachelor of Science - Pyschology
University of Central Florida