Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Heinricy

Marion,IA

Summary

Adept at enhancing customer satisfaction and streamlining operations, I excelled at Crumbl Cookies by mastering food safety protocols and showcasing exceptional teamwork. My proactive approach led to significant efficiency improvements and a positive dining experience, demonstrating my ability to blend hard skills like quality control with soft skills such as active listening.

Overview

3
3
years of professional experience

Work History

Baker

Crumbl Cookies
02.2024 - 08.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.

Server

The Freeze
08.2021 - 08.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Criminal Justice

University of Iowa
Iowa City, IA

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Food safety
  • Cleanliness standards
  • Quality control
  • Time management
  • Opening and closing duties
  • Basic math

Timeline

Baker

Crumbl Cookies
02.2024 - 08.2024

Server

The Freeze
08.2021 - 08.2024

Criminal Justice

University of Iowa

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Mallory Heinricy