Mallory Henson
Richardson
Summary
High-energy, experienced professional with 8 years of expertise in medical marketing and office management, offering superior adaptability and teamwork in a constantly evolving healthcare environment. Demonstrated success in troubleshooting complex challenges and optimizing efficiency in coordinating team resources. Demonstrates unwavering discretion and confidentiality in handling sensitive information. Passionate about learning and always accepting of a new challenge.
Overview
11
11
years of professional experience
Work History
Accounts Receivable/Medical Billing Specialist
HCA: North Texas Heart Center
Dallas
06.2024 - Current
- Coordinating with insurance companies and patients to resolve complex billing inquiries and ensure claims resolution.
- Researched and developed new training materials for colleagues regarding medical billing regulations and CMS guidelines.
- Collaborated with physicians and hospital staff to streamline billing processes for Transplant patients.
- Contributed to establishment of new processes within Transplant program and managed complete billing process for all transplant claims, ensuring accurate claim submission and efficient payment processing.
Refined Event Invitations
The Write Choice
Dallas
05.2014 - Current
- Collaborated with clients to guarantee creativity and precision in manufacturing wedding and graduation invitations, along with envelope design.
- Secured adherence to tight deadlines while accommodating last-minute modifications or additions.
Executive Assistant and Practice Manager
Medical Practice of Jennifer Gulick M.D., Alisa Ward M.D., and Christine Ku M.D.
Frisco
03.2023 - 05.2024
- Orchestrated and streamlined three distinct doctors' appointment calendars while overseeing all accounting operations for medical clinic and associated physicians.
- Developed a new filing system that safeguarded confidential files and documents to exceed industry standards.
- Streamlined staffing optimization and executed updated payroll processes for the practice, achieving 20% enhancement in operational efficiency and $2500 monthly decrease in overhead costs.
Account Manager | Dallas
North Star Diagnostic Imaging
Dallas
10.2018 - 02.2023
- Implemented innovative recruitment strategies and onboarded clinical staff members
- Formulated and executed marketing strategies to promote clinic services to the local physician community, boosting productivity and revenue by over 50%.
- Explored and implemented new imaging equipment and techniques, elevating patient experience and doctor satisfaction by embracing modern technological advancements.
- Collaborated with medical team to maintain high standards in patient care and foster positive patient experiences, contributing to Patient Service Satisfaction of 93%.
- Engaged with external partners, including insurance providers and regulatory bodies, to uphold compliance with all pertinent regulations and policies.
Education
Bachelor of Science - Psychology
University of Texas At Dallas
Richardson, TX05.2017
Bachelor of Science - Child Learning And Development
The University of Texas At Dallas
Richardson, TX05-2017
Skills
- Staff and marketing management
- Attention to detail and accuracy
- Conflict resolution
- Teamwork and collaboration
- Claim resolution
- Time management and organization
- Analytical problem solving
- Strong communication and customer service
- Microsoft Office Suite
- Adobe Suite
- Salesforce
- eClinicalWorks
References
References available upon request.
Timeline
Accounts Receivable/Medical Billing Specialist
HCA: North Texas Heart Center
06.2024 - Current
Executive Assistant and Practice Manager
Medical Practice of Jennifer Gulick M.D., Alisa Ward M.D., and Christine Ku M.D.
03.2023 - 05.2024
Account Manager | Dallas
North Star Diagnostic Imaging
10.2018 - 02.2023
Refined Event Invitations
The Write Choice
05.2014 - Current
Bachelor of Science - Psychology
University of Texas At Dallas
Bachelor of Science - Child Learning And Development
The University of Texas At Dallas
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