MALLORY HIESBERGER
ROELAND PARK,Kansas
Summary
Dynamic professional with extensive experience at Hyatt, specializing in customer service and financial integrity. Demonstrated ability to streamline packing and assembly processes, resulting in reduced errors and improved guest satisfaction. Strong communication and time management skills contribute to maintaining high operational standards and fostering positive client relationships.
Overview
18
18
years of professional experience
Work History
Packing Associate
Gasket Manufacturing
04.2023 - Current
- Maintained clean and safe work environment, adhering to company policies and OSHA regulations.
- Operated shrink-wrap machines and box sealers, completing jobs efficiently.
- Consistently met deadlines under pressure through effective time management.
- Inspected items for defects prior to packing, reducing packing errors significantly.
- Ensured timely order fulfillment by prioritizing tasks to meet shipping deadlines.
- Assembled boxes and containers for efficient packaging of products.
- Remained current on industry trends regarding packaging materials and methods.
Front Desk Agent/ Food and Beverage Supervisor
Hyatt
09.2007 - 03.2023
- Accurately collected room deposits, fees, and payments to enhance financial integrity.
- Maintained guest records and reservations through hotel management software for streamlined operations.
- Provided exceptional service during peak periods, ensuring seamless guest experiences.
- Resolved guest issues promptly, fostering positive feedback and encouraging repeat visits.
- Took reservations via phone, in person, and computer, efficiently confirming details.
- Developed strong relationships with frequent guests through personalized attention to individual preferences.
- Coordinated with housekeeping and maintenance to ensure rooms met high hotel standards.
- Monitored lobby area for cleanliness and comfort to create favorable first impressions.
Education
Hospitality Management / Food & Beverage Degree
Johnson County Community College
Overland Park, KS05.2007
Skills
- Warehouse safety and sanitation
- Efficient packing and assembly
- Product packaging
- Customer service and support
- Cash handling
- Guest relations
- Time management
- Listening and communication
- Reservation systems
- Waste reduction strategies
- Catering coordination
- Food presentation techniques
- Banquet operations management
- Cost control measures
- Allergen awareness training
- Sanitation compliance
- Ordering supplies management
- Inventory management and control
- Cost reduction strategies
- Portion control practices
- Food safety compliance standards
- Vendor negotiations skills
- Recipe implementation expertise
- Customer service excellence
- Payment processing skills
- Menu planning strategies
- Food assembly supervision techniques
- Point of sale software proficiency
- Supplies purchasing management
- Task delegation skills
- Customer service
- Food safety
Timeline
Packing Associate
Gasket Manufacturing
04.2023 - Current
Front Desk Agent/ Food and Beverage Supervisor
Hyatt
09.2007 - 03.2023
Hospitality Management / Food & Beverage Degree
Johnson County Community College