Mallory Horst

Patient Care

• Prepared treatment rooms for patient examinations by cleaning surfaces, preparing equipment, and restocking supplies.
• Conducted patient consultations to gather health history, vital signs, and information about current medical issues.
• Educate patients about the spine and nervous system function, and how neurologically based chiropractic care can help achieve health goals.
• Performed physical exams, neurological diagnostic scans, and orthopedic tests on patients of all ages.
• Assessed and determined the necessary postural chiropractic X-rays, ensuring accurate imaging for diagnostic purposes.
• Conducted follow-up visits with patients to assess the effectiveness of treatment, and track patient progress.
• Input patient data into medical software, and provide appropriate updates to records.
• Educated patients about treatment plans, procedures and physician's instructions.
• Informed patients of financial responsibilities prior to rendering services.
• Entered and updated SOAP/EHR notes after each appointment

Office Duties

• Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
• Trained new staff on office procedures and patient care techniques.
• Analyzed internal processes and assisted in the development and implementation of office policies and procedures to improve operations.
• Scheduled and confirmed patient appointments and consultations, in person and over the phone.
• Created patient schedules and ensured patient office visits followed the corresponding patient treatment plan.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Coordinated insurance verification and claims processing (Medicare only).
• Managed inventory of office and treatment supplies, ensuring adequate stock.
• Maintained cleanliness and organization of the office and treatment areas.
• Attended professional development conferences and seminars for continuing education purposes.
• Set recurring payment plans, and monitor accurate service charges.
• Completed account audits for patients' transition to maintenance care, or requests to end treatment.

• Facilitated communication between staff members at all levels of the organization.
• Provided training and guidance to new team members on company policies, procedures, and job expectations.
• Monitored employee productivity and provided constructive feedback when needed.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Tracked cash handling procedures to ensure accuracy when making deposits or withdrawals.
• Assessed staffing needs during peak business hours based on historical sales data analysis.
• Led and directed team members on effective methods, operations and procedures
• Addressed and resolved client or customer inquiries to foster superior standards of service.
• Showed excellent customer service in person and over the phone.