Mallory Jacquet
Milford
Summary
Detail-oriented and dependable professional with strong experience in contract processing, customer service, and data reporting. Proven ability to collaborate effectively with team members and management.
Overview
20
20
years of professional experience
Work History
Account Specialist
Adam Vaillancourt Roofing & Construction
03.2021 - Current
- Answer phones & assist customers
- Schedule Sales appointments
- Maintain Sales team calendar
- Create and maintain customer accounts
- Communicate with customers via phone, email, and text
- Collect customer payments
- Fleet GPS tracking
- Review contracts for completeness and accuracy
- Process contracts & change orders
- Provide administrative support to Sales & Production teams
- Conduct contract training and certification for Sales team
- Key member of implementation team for CRM integration
- Job costing
- Customer warranty registration
- KPI reporting
- Prepare numbers for weekly Sales meeting
- Collaboration with Sales & Production managers
Dispatcher, Contracts Support Clerk
Conway Office Solutions
11.2016 - 01.2018
- Closely monitored dispatch board to triage and prioritize service calls.
- Processed service requests for customers via phone and email.
- Followed up with technicians on open service calls to ensure timely resolution.
- Reviewed and billed out completed service calls.
- Contacted customers to obtain meter readings.
- Handled a high volume of phone calls.
- Ran daily reports to ensure all service calls were being closed.
- Provided administrative support to the contracts department.
Administrative Assistant
Mass Mutual
02.2016 - 07.2016
- Managed calendar for financial planner.
- Client appointment preparation.
- Maintained expense log.
- Called and scheduled appointments for clients on behalf of financial planner.
Customer Relations Specialist
JP Pest Services
03.2011 - 07.2015
- Worked with the office manager to resolve service scheduling problems, improve operations and provide exceptional customer service.
- Provided administrative support & assistance to department managers.
- Handled a high volume of customer phone calls and emails.
- Managed and routed daily schedule for multiple technicians.
- Followed up on outstanding estimates and sales leads.
Customer Service Representative
Delta Education LLC
05.2005 - 04.2009
- Handled a high volume of phone calls.
- Provided product information.
- Processed orders via phone, fax, email, and mail.
- Managed filing system.
- Processed customer return requests.
Education
GED -
Adult Learning Center
Nashua, NH01.2003
Skills
- Proficient in MS Office, Outlook, GMAIL, & Google calendar
- Calendar management
- Ability to multi-task
- Attention to detail
- Employee training
- Ability to work both individually and as part of a team
- Providing excellent customer service
- Sales & management reporting
- Filing
- Administrative support
Timeline
Account Specialist
Adam Vaillancourt Roofing & Construction
03.2021 - Current
Dispatcher, Contracts Support Clerk
Conway Office Solutions
11.2016 - 01.2018
Administrative Assistant
Mass Mutual
02.2016 - 07.2016
Customer Relations Specialist
JP Pest Services
03.2011 - 07.2015
Customer Service Representative
Delta Education LLC
05.2005 - 04.2009
GED -
Adult Learning Center
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