Mallory Johnston
Smithville,Ms
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic and detail-oriented mindset.
Overview
11
11
years of professional experience
Work History
Adult Caretaker
Lifeline Companions
06.2023 - Current
- As-needed and scheduled assistance for elderly and disabled individuals to help them continue living life as independently as possible, in their home
- Cleaning, driving to appointments, grocery shopping, medication pick ups, cooking, and other light tasks that are unable to be done by the client.
Team Lead
Tractor Supply Company
03.2021 - 06.2023
- Management of employees; money-handling and book work; customer relations in-store as well as customer concerns and mediation at a corporate level; assigned manager-on-duty when assistant and general managers are not available or onsite; providing the Tractor Supply Company's Legendary Customer Service and making customers happy and producing repeat patrons
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Director
Amory Humane Society
04.2018 - 02.2020
- Management of a small team of employees; animal intake, control, and monitoring, medication administration; working alongside the city and local police under an agreement for animal care and control in the city; animal transport; adoptions; social media management and fundraising via our page; office management
Creative Services Producer
WTVA
07.2016 - 09.2017
- Video recording, editing, and submission, office tours, customer and community mediator, and writing
- Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
- Oversaw technical production and implementation of online creatives.
- Managed multiple projects simultaneously, prioritizing deadlines and maintaining exceptional quality standards.
Writer
Monroe Journal, Inc.
02.2016 - 07.2016
- Writing, photography, and staying in the know about local events and news surrounding the community
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Organized material to research and complete writing tasks.
Bookkeeper
American Legion 26
05.2014 - 02.2016
- Banking, monitoring money in and out, completion and submission of state-required reports (twice weekly and once monthly), interaction with state officials of the MS Gaming Commission and state office
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
Associate
Coach, Inc.
07.2013 - 05.2014
- Assisted customers in finding the perfect handbag, belt, wallet, or other leather goods, floor sets, keeping displays neat, providing excellent customer assistance
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
B.S., Communication -
Mississippi University For Women
Columbus, MS08.2016
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Office Administration
- Maintaining records
Additional
Doggie Uber/Nannypaws Pet Services, 2015, PRESENT, In 2015, I expanded my pet care business with my mother to welcome new clients outside of the list of repeat customers we have had for years and added grooming services as well as offering to carry pets to appointments (no emergencies; routine and checkups only). This is a side business I use to make ends meet, and I very much enjoy it.
Timeline
Adult Caretaker
Lifeline Companions
06.2023 - Current
Team Lead
Tractor Supply Company
03.2021 - 06.2023
Director
Amory Humane Society
04.2018 - 02.2020
Creative Services Producer
WTVA
07.2016 - 09.2017
Writer
Monroe Journal, Inc.
02.2016 - 07.2016
Bookkeeper
American Legion 26
05.2014 - 02.2016
Associate
Coach, Inc.
07.2013 - 05.2014
B.S., Communication -
Mississippi University For Women