Mallory Jones
Savannah,GA
Summary
Dynamic and compassionate Medical Assistant with a proven track record at Upstream Medical Care and Aesthetics. Excelled in enhancing patient experiences through exceptional interpersonal communications and detail-oriented care. Skilled in EMR software and HIPAA compliance, significantly improving patient data management. Demonstrates a strong ethic in providing direct patient care, ensuring safety, and fostering a positive environment.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Upstream Medical Care and Aesthetics
2024.04 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Front Desk Receptionist
Savannah Ob Gyn, P.C
2021.11 - 2024.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered phone calls and messages for physicians and other medical providers, scheduling appointments, and handling patient inquiries.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with patients, and updated patient records.
- Scanned identification and insurance cards.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
Medical Assistant
Savannah OB GYN, P.C
2021.11 - 2024.04
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Assisted Physicians/Nurse Practitioners with minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Prepared lab specimens for diagnostic evaluation.
Certified Nursing Assistant
St Joseph Candler Hospital
2018.08 - 2021.11
- Documented patient information and care activities in electronic health record.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered high-quality care to step down cardiac patients in a hospital facility.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Some College (No Degree) - Nursing
Savannah Technical College
Savannah, GASome College (No Degree) - Nursing
Georgia Southern University
Savannah, GAHigh School Diploma -
Pierce County High School
Blackshear, GA05.2016
Skills
- Hospitality Service
- Interpersonal Communications
- Active Listener
- Detail-Oriented
- Exuberant
- EMR Software
- Scheduling Appointments
- Complex Problem-Solving
- Front Desk and Medical Assisting Operations
- Patient Information Collection
- HIPAA Compliance
- Medical terminology knowledge
- Direct Patient Care
- Vital Sign Monitoring
- Professionalism and Ethics
Timeline
Medical Assistant
Upstream Medical Care and Aesthetics
2024.04 - Current
Front Desk Receptionist
Savannah Ob Gyn, P.C
2021.11 - 2024.04
Medical Assistant
Savannah OB GYN, P.C
2021.11 - 2024.04
Certified Nursing Assistant
St Joseph Candler Hospital
2018.08 - 2021.11
Some College (No Degree) - Nursing
Savannah Technical College
Some College (No Degree) - Nursing
Georgia Southern University
High School Diploma -
Pierce County High School
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