Mallory Kennedy
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Chef
American House
02.2023 - Current
- Traveled to needed locations to fulfill staffing gaps
- Adapted to each new location and their needs
- Set up and broke down kitchen for service.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Collaborated with staff members to create meals for large banquets.
- Participated in food tastings and taste tests.
- Assisted with menu development and planning.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Placed orders to restock items before supplies ran out.
- Disciplined and dedicated to meeting high-quality standards.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Reduced food waste with strategic menu planning and inventory control techniques.
Line Cook
River And Odi
04.2022 - 02.2023
- Learned three of the companies restaurants in under a year
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Ensured customer satisfaction by accommodating dietary restrictions and special requests whenever possible.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Monitored food quality and presentation to maintain high standards.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Improved food quality by consistently following standardized recipes and maintaining accurate portion control.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Plated and presented all dishes to match established restaurant standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Reduced food waste by utilizing proper storage techniques and closely monitoring inventory levels.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Elevated guest dining experience with artful plating techniques that showcased the visual appeal of each dish.
Front of House Floor Manager
The Old Goat
11.2021 - 03.2022
- Managed store inventory and stock levels to maintain availability of products.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
- Oversaw supply restocking, area cleaning, and product organization.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
Assistant Store Manager
Goodwill
07.2021 - 10.2021
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Relief Cook
Corewell Health
09.2019 - 05.2020
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Identified inefficiencies leading to improved productivity.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Monitored food quality and presentation to maintain high standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Shift Manager
Jimmy Johns
11.2017 - 08.2019
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Demonstrated leadership skills in managing projects from concept to completion.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
Comstock Park Highschool
Comstock Park, MI06.2016
Skills
- Company quality standards
- Resource Management
- Sanitation Guidelines
- Banquets and catering
- Budget Control
- Training and Development
- Task Delegation
- Cost Control
- Time Management
- Teamwork and Collaboration
- Sales management
- Hiring and Training
- Sales Techniques
- Customer Service
Certification
Servsafe Manager Certified
Affiliations
- Chef Michael Santo: 616-540-0895
Timeline
Travel Chef
American House
02.2023 - Current
Line Cook
River And Odi
04.2022 - 02.2023
Front of House Floor Manager
The Old Goat
11.2021 - 03.2022
Assistant Store Manager
Goodwill
07.2021 - 10.2021
Relief Cook
Corewell Health
09.2019 - 05.2020
Shift Manager
Jimmy Johns
11.2017 - 08.2019
High School Diploma -
Comstock Park Highschool