Mallory Laremore
Rockwall,TX
Summary
Dedicated to helping others, a strong talent for multi-tasking, data entry and overall superb customer service with 3+ years experience. Communicative and team-oriented with proficiency in most Microsoft programs. Proven history of going above and beyond what was expected to meet team, individual, client and management objectives and expectations.
Overview
7
7
years of professional experience
Work History
Sr. Escrow Officer
Boston National Title
03.2021 - 02.2024
- Managed most complex and large dollar size escrow transactions for insuring title insurance. Exercised extreme independent judgment and possess knowledge and experience necessary to efficiently handle any situation which may arise during escrow process.
- Responsibilities:
- Responsible for managing portfolio of complex and large dollar escrow customers.
- Manage entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements and other written instructions.
- Understand escrow process to determine what steps need to be taken to transfer title of property pursuant to conditions called for in real estate contract and lender instructions.
- Collaborate with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting, all tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, list pendants, etc.
- • Exercises appropriate judgment to identify potential legal and operating risks.
- • Prepare all closing documents necessary to ensure title insurance is issued at closing.
- • Oversee issuance of checks, bills and statements, receipts, and any other documents needed to ensure customer satisfaction.
- Secure all documents (corrective and others) that may be required for issuance of title insurance.
- Conduct closing with customer, realtor, lenders, and attorneys.
- Assist customers and clients with closing related questions.
- Acts as intermediary between different parties.
- • Prior to disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgements and legal descriptions are correct.
- Collect all taxes due, HOA dues, and any delinquencies and/or principal and interest.
- Ensure all payoffs have been collected, mailed, delivered or wired according to instructions.
- Verify against HUD statement that all disbursements have been paid correctly.
- Prior to recording, verify all legal documents for correct acknowledgements, legal, and lien information.
- When needed, delegate work to and manage work of escrow processors in real estate transaction process.
- Manage and develop client relationships to ensure future real estate closing transactions.
- Provides high level of customer service and develops ongoing escrow referrals for large dollar escrow transactions.
- Market new business and make calls on current and prospective clients.
- Responsible for establishing new accounts and develops escrow documents in accordance with established policies and procedures.
- Maximizes business opportunities by recognizing acquisition and start-up opportunities.
- Understands industry developments and regulatory issues and impact on business.
- Facilitates or attends seminars, workshops and professional meetings in efforts to identify, develop and maintain business contacts.
Legal Intake Specialist
Dorman Bell, LLP
Irving, NY
09.2016 - 01.2021
- Recognized by management for providing exceptional customer service and displaying passionate drive to help others.
- Assisted 3 attorneys with trial preparation, proofreading, editing, organizing and notarizing legal documents
- Gather, analyze, and investigate statues and legal decisions related to active cases, while managing additional office-related tasks
- Opened new client files
- Conducted all consults with potential clients
- Scanned, organized, and file exhibits, briefs, and legal documents into legal database
- Served as client- attorney liaison, managing high volume email and phone correspondence
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries
- Assisted 3 senior attorneys with trial preparation, legal research, and gathering documents
- Billed monthly for all 3 attorneys
Education
Bachelor of Arts - Business Administration And Management
Texas A&M Commerce
Commerce, TX 12.2017
Skills
- Ability to multi-tasking and meet key deadlines
- Data entry/management proficiency
- 90 WPM avg
- Above and beyond passion for Customer Service and helping others
- Excellent speaking and grammatical proficiency
- High level of attention to detail
- Team player and professionalism
- Telephone etiquette
- Leadership
- 20 years of professional customer service experience
- 20 years Microsoft Software experience (Excel, Word, Powerpoint, etc)
- 20 years Basic IT & Computer Skills
- 3 years working in conjunction with unemployment claims
- 3 years Case Management & Entry
- 3 years billing time for 3 attorneys
Timeline
Sr. Escrow Officer
Boston National Title
03.2021 - 02.2024
Legal Intake Specialist
Dorman Bell, LLP
09.2016 - 01.2021
Bachelor of Arts - Business Administration And Management
Texas A&M Commerce