Mallory Lewis
Farmington,ME
Summary
My years in the service industry have made me dedicated to customer service and relationships with clients. I have a willingness to learn, and quickly adapt to new work environments with new people. I have strong problem solving abilities, attention to detail and a love for new challenges. I have been loyal, timely and reliable throughout my entire career and am excited to take these skills and apply them to the home inspection industry.
Overview
9
9
years of professional experience
Work History
Bar Tender
Tufulios
04.2022 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Bartender
the Florida Boy Bar and Grille
04.2020 - 03.2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Manager
The Sugar Bowl
04.2016 - 04.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Coordinated private events, delivering memorable experiences while promoting business.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Education
Bachelor of Science - Psychology
University of Maine Farmington
Farmington, ME05-2015
Skills
- Strong multitasking
- Outstanding customer service
- Highly reliable
- Patience and tolerance
- Clear and effective communication
- Team player attitude
- Outgoing personality
- Complex Problem-solving
Timeline
Bar Tender
Tufulios
04.2022 - Current
Bartender
the Florida Boy Bar and Grille
04.2020 - 03.2022
Manager
The Sugar Bowl
04.2016 - 04.2020
Bachelor of Science - Psychology
University of Maine Farmington
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